Employee Relations Partner

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Employee Relations Partner serves as the primary human resources (HR) communication conduit to one or more assigned affiliates and/or departments and executes HR practices to support and improve workforce engagement in alignment with Core Values. Works in partnership with other HR functions and affiliate/department leadership to deliver and provide support for strategic business goals and HR strategic initiatives.

Qualifications:

• Bachelor's degree or an equivalent combination of education and experience
• Minimum of five (5) years progressive Human Resources Generalist experience; minimum of seven (7) years progressive Human Resources Generalist experience in the absence of Bachelor’s degree
• PHR, SPHR, SHRM-CP or SHRM-SCP a plus
• Experience in a healthcare/multi-location environment preferred.
• Prior employee relations and/or investigative experience preferred.
• Demonstrated understanding of employee relations, performance management, unemployment claims, policy setting, and federal and state employment laws (i.e. the Americans with Disabilities Act) that apply
• Outstanding verbal and written communication skills
• Good organizational skills and the ability to effectively manage many tasks simultaneously
• Able to prioritize and work effectively under pressure in a fast paced environment
• Strong judgment and decision making skills
• Solution-oriented in all interactions and able to take initiative
• Ability to provide sound and objective direction to employees and leaders in challenging and complex circumstances
• Strong collaborative, interpersonal and conflict management skills
• Good project management skills
• Intermediate skills using Microsoft Office, OneNote, Word and Excel
• Work experience utilizing HRIS applications (i.e., Workday, ADP, SAP HR, , OnBase, Kronos, etc.)
• Intermittent Driver – Valid driver’s license and automobile insurance per Company policy. Ability to travel off-site to meet business needs.

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.

• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental, and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Partners with assigned affiliates/departments to support Human Resources initiatives and promote programs that meet strategic business needs and objectives.
• Provides guidance and support to employees at all levels of the organization, through communication of Chapters initiatives, programs, policies, and procedures.
• Addresses and documents employee complaints, procedure and policy violations, and other concerns through investigation. Utilizes knowledge of company policies and procedures, and federal and state laws in the investigation process.
• Prepares and provides timely and comprehensive investigative reports and documentation to support diligent investigation.
• Assists leadership with employee relations matters and policy interpretation on several topics, including performance concerns, disciplinary actions, and conflict management.
• Guides leaders and employees on completion of required annual learning, skills training, and other mandatory compliance related requirements.
• Participates in preparing training tools, presentations, and communication tools to support the company policies, procedures and programs.
• Collects and reviews data to determine trends, identify concerns, and ensure fairness in implementation of policies, procedures and programs.
• Collaborates with legal counsel as needed on employment related matters including EEOC, DOL and legal claims and employment litigation.
• May be called upon to act as a company representative on behalf of the organization during legal hearings and proceedings related to employment matters.
• Partners with the leave of absence team on complex leave management, including the interactive process as it relates to the Americans with Disabilities Act.
• Demonstrates a commitment to promoting a positive and inclusive work culture.
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.