EMS Assistant Manager - Transport Operations
AtlantiCare Regional Medical Center
Weymouth, NJ, USA
1/13/2026
Full Time
AtlantiCare Regional Medical Center
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Description
TITLE: EMS Assistant Manager- BLS Transport Operations
POSITION SUMMARY
The EMS Assistant Manager, BLS Transport Operations, is the key leader responsible for the operational planning, coordination, and performance management of the non-emergent transport division within the EMS Department. This position ensures delivery of consistently high-quality, efficient, and compliant non-emergent medical care and transport services across our service areas.
The Assistant Manager acts as a direct operational liaison for the EMS Manager and is responsible for managing daily transport logistics, overseeing resource utilization, driving staff development, and implementing strategies that align with organizational goals for service excellence, financial prudence, and safety. This role maintains commitment to teamwork, high-quality customer service, and continuous performance improvement.
Operational Management & Oversight
• Direct Daily Operations: Oversees and manages the daily operational workflow of the BLS division, including transport logistics, deployment efficiency, vehicle readiness, and maintenance of all BLS quarters and equipment. This position also builds networks with nursing facilities.
• Resource Utilization: Monitors budgetary guidelines and identifies effective ways to utilize system resources, maximizing operational performance and minimizing waste.
• Service Excellence: Acts as a role model for desired company values and takes primary responsibility for resolving complex patient and customer service issues related to BLS transport.
• System Reassessment: Continually assesses EMS system needs and implements operational changes to maximize performance, efficiency, and response times within the BLS division.
Staff Leadership & Development
• Performance Management: Communicates clear performance expectations to BLS field staff and provides consistent, constructive feedback. Initiates and assists in building and issuing performance improvement plans in coordination with the Clinical Manager and Medical Director.
• Training & Onboarding: Works closely with the clinical and education teams to lead the BLS orientation process and oversee the BLS Field Training Officer (FTO) program, ensuring FTOs are properly supported and effective.
• Engagement & Culture: Fosters a professional, safe, and positive work environment that emphasizes teamwork, high clinical standards, and compliance.
Quality, Compliance & Clinical Support
• Quality Assurance/Improvement (QA/QI): Assists the Clinical Supervisor with the initial review of clinical documentation and quality assurance/improvement (QA/QI) for the BLS service line.
• Competency Planning: Collaborates with the clinical team to plan, organize, and execute the BLS sections of annual EMS competencies and ongoing staff educational initiatives.
• Clinical Investigations: Supports the Clinical Supervisor in investigating clinical concerns, gathering findings, and presenting them to the Clinical Manager and Medical Director.
• Coordination: Ensures appropriate and coordinated use of operational, educational, and quality resources between AtlantiCare EMS, other hospital departments, and external regulatory agencies.
This position could work field shifts as required by EMS Leadership.
QUALIFICATIONS
EDUCATION: Bachelor's degree in healthcare, EMS, Business or related field degree required.
LICENSE/CERTIFICATION: Licensed as an EMT or as a Paramedic by State of NJ required or current Licensure as a Registered Nurse in the State of New Jersey or current multi state license required. Current American Heart Association BLS required upon hire or transfer. Completion of the National Incident Command Courses, ICS 100, 200, 700 and 800 required upon hire or transfer. Valid Driver's License required upon hire or transfer. FEMA Professional Development Series, ICS 300, 400 required within 1 year of hire or transfer. NJ EMD and Communications Officer required within 1 year of hire or transfer.
EXPERIENCE: 10-15 years' EMS work experience in a 9-1-1 system including non-emergent transport experience. Previous Leadership Experience required. Effective interpersonal, organizational and communication skills required. Knowledge of all aspects of emergency policies and procedures and clinical applications required.
PERFORMANCE EXPECTATIONS
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, blood borne pathogens, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing, walking, stooping and crouching a majority of the workday. This position requires pushing and pulling equipment up to 20 pounds and lifting up to 100 pounds with assistance.
REPORTING RELATIONSHIP
This position reports to the AVP of EMS and System Transport.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
Total Rewards at AtlantiCare
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
Job Category
Emergency Medical Services
Hours Per Week
40
Weekends Required?
Yes
Holidays Required?
Yes
Shift
Varies
Posititon Status
Full-Time
Job Details
Pay Range
$70172 - $122802
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Description
TITLE: EMS Assistant Manager- BLS Transport Operations
POSITION SUMMARY
The EMS Assistant Manager, BLS Transport Operations, is the key leader responsible for the operational planning, coordination, and performance management of the non-emergent transport division within the EMS Department. This position ensures delivery of consistently high-quality, efficient, and compliant non-emergent medical care and transport services across our service areas.
The Assistant Manager acts as a direct operational liaison for the EMS Manager and is responsible for managing daily transport logistics, overseeing resource utilization, driving staff development, and implementing strategies that align with organizational goals for service excellence, financial prudence, and safety. This role maintains commitment to teamwork, high-quality customer service, and continuous performance improvement.
Operational Management & Oversight
• Direct Daily Operations: Oversees and manages the daily operational workflow of the BLS division, including transport logistics, deployment efficiency, vehicle readiness, and maintenance of all BLS quarters and equipment. This position also builds networks with nursing facilities.
• Resource Utilization: Monitors budgetary guidelines and identifies effective ways to utilize system resources, maximizing operational performance and minimizing waste.
• Service Excellence: Acts as a role model for desired company values and takes primary responsibility for resolving complex patient and customer service issues related to BLS transport.
• System Reassessment: Continually assesses EMS system needs and implements operational changes to maximize performance, efficiency, and response times within the BLS division.
Staff Leadership & Development
• Performance Management: Communicates clear performance expectations to BLS field staff and provides consistent, constructive feedback. Initiates and assists in building and issuing performance improvement plans in coordination with the Clinical Manager and Medical Director.
• Training & Onboarding: Works closely with the clinical and education teams to lead the BLS orientation process and oversee the BLS Field Training Officer (FTO) program, ensuring FTOs are properly supported and effective.
• Engagement & Culture: Fosters a professional, safe, and positive work environment that emphasizes teamwork, high clinical standards, and compliance.
Quality, Compliance & Clinical Support
• Quality Assurance/Improvement (QA/QI): Assists the Clinical Supervisor with the initial review of clinical documentation and quality assurance/improvement (QA/QI) for the BLS service line.
• Competency Planning: Collaborates with the clinical team to plan, organize, and execute the BLS sections of annual EMS competencies and ongoing staff educational initiatives.
• Clinical Investigations: Supports the Clinical Supervisor in investigating clinical concerns, gathering findings, and presenting them to the Clinical Manager and Medical Director.
• Coordination: Ensures appropriate and coordinated use of operational, educational, and quality resources between AtlantiCare EMS, other hospital departments, and external regulatory agencies.
This position could work field shifts as required by EMS Leadership.
QUALIFICATIONS
EDUCATION: Bachelor's degree in healthcare, EMS, Business or related field degree required.
LICENSE/CERTIFICATION: Licensed as an EMT or as a Paramedic by State of NJ required or current Licensure as a Registered Nurse in the State of New Jersey or current multi state license required. Current American Heart Association BLS required upon hire or transfer. Completion of the National Incident Command Courses, ICS 100, 200, 700 and 800 required upon hire or transfer. Valid Driver's License required upon hire or transfer. FEMA Professional Development Series, ICS 300, 400 required within 1 year of hire or transfer. NJ EMD and Communications Officer required within 1 year of hire or transfer.
EXPERIENCE: 10-15 years' EMS work experience in a 9-1-1 system including non-emergent transport experience. Previous Leadership Experience required. Effective interpersonal, organizational and communication skills required. Knowledge of all aspects of emergency policies and procedures and clinical applications required.
PERFORMANCE EXPECTATIONS
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, blood borne pathogens, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing, walking, stooping and crouching a majority of the workday. This position requires pushing and pulling equipment up to 20 pounds and lifting up to 100 pounds with assistance.
REPORTING RELATIONSHIP
This position reports to the AVP of EMS and System Transport.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
Total Rewards at AtlantiCare
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
Job Category
Emergency Medical Services
Hours Per Week
40
Weekends Required?
Yes
Holidays Required?
Yes
Shift
Varies
Posititon Status
Full-Time
Job Details
Pay Range
$70172 - $122802
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
PI281366050