Posting Information
We ask that you provide a clear and concise cover letter explaining as to why this position would be a great opportunity for you
Basic Responsibilities
Snohomish County PUD is seeking an End User Support Analyst I to support existing helpdesk staff by providing end-user support to District employees.
This is an onsite role (not hybrid/remote). Work hours are flexible between 7:00 a.m. and 5:30 p.m., Monday-Friday and may change based on the needs of the District. This position requires some travel within Snohomish County to other offices; a valid driver's license is required to operate District vehicles.
The successful candidate will have some experience through school, certifications, and/or previous work, troubleshooting computer issues and assisting employees with requests. Support is provided via phone, in person, email, and chat.
Key Responsibilities:
• Respond to end-user requests and incidents via phone, in person, email, and chat
• Troubleshoot and help resolve basic hardware, software, and peripheral issues
• Set up and deploy end-user devices and peripherals (e.g., laptops, desktops, monitors, docking stations, headsets)
• Support mobile device setup and troubleshooting (iPhones/iPads)
• Document work performed in tickets and maintain accurate notes and task tracking
• Follow established procedures and collaborate with peers and partner departments
Required Skills:
• Good verbal and written communication skills
• Customer service experience over the phone and in person
• Experience or education with setup and troubleshooting of iPhones, iPads, laptops, desktops and peripherals such as monitors, docking stations and headphones
• Following procedures with excellent attention to detail
• Good listening skills
Job Definition
The End User Systems Analyst I is responsible for providing outstanding support of computer systems and infrastructure. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. This role will take help desk calls and assist in hardware administration and security including but not limited to: software troubleshooting, mobile device management, and process consulting. The role will also assist IT members with Active Directory Users & Computers, Group Policy Management, Cloud administration, and Email Management. The person will assist with the identification, prioritization, and resolution of critical infrastructure and security-related issues that impact business operations. End User Systems Analysts I often participate in technology projects and are frequently consulted for support of new software and solutions implemented by the District.
Experience/Education
$74,679 - $93,348 Annually
Minimum Education and Experience
- Bachelor's Degree in Computer Science/IT, or related field;
OR
- Associate's Degree in Computer Science, or related field, AND
- Two (2) years of related Information Technology experience;
OR
- Four (4) years of related Information Technology experience.
Minimum Required License(s) and/or Certification(s):
- Washington State Driver's License
You can find the full job description for this position, including accountabilities, required skills and abilities, and physical and mental demands and working conditions, on the following pages: End User Systems Analyst I.
Benefits
In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison, core term life insurance, long-term disability, accidental death and dismemberment, voluntary term life, flexible spending accounts, health savings account and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit www.snopud.com/benefitoverview
Snohomish County PUD #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.
Our Values
We hold ourselves and every member of Team PUD to high standards.
Every day we SAFEGUARD what matters, putting employee and community safety first.
We have INTEGRITY. We are a TEAM.
We SERVE with pride, RISE to challenges.
We choose to INCLUDE all, SEEK growth, and be BOLD.
Nearest Major Market: Seattle
Nearest Secondary Market: Everett
Job Segment: Help Desk, Information Technology, Computer Science, Cloud, Systems Analyst, Technology
Salary range
- $74,679 - $93,348 per year