Executive Assistant, Global Well-being and Benefits

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role provides administrative support as a full time, hybrid position, assisting the Global Health Services and the Benefits & Recognition teams within Global Well-being and Benefits. The day-to-day responsibilities require seamless collaboration across a wide range of stakeholders both inside and outside of American Express. This position is an integral part of the team and will work closely with the leaders in maintaining clarity of schedule, key deliverables and prioritizing effectively support the operation of the team. Building strong relationships and being resourceful will also be critical to success in this position.

Day-to-day responsibilities include, but are not limited to:

• Responsible for calendar management on a daily, weekly and monthly basis
• Provide customer facing support to the medical services team by supporting clinical staff, interface with colleagues entering our wellness center, schedule and confirm appointments by utilizing the department internal scheduling tool, manage high inbound phone calls, messages, prepare documents for scheduled programs and troubleshoot system issues as needed
• Managing follow-ups and generating reminders to effectively meet deadlines and commitments
• Review monthly expense reports in line with policy
• Manage logistics of meeting administration (in-person and telepresence)
• Procuring laptops, office supplies, office space, etc. and managing the process including researching invoices
• Time keeping and submission for the team and managing ad-hoc team requests
• Work closely with the other executive assistants on office operations
• Maintain headcount reporting, organizational charts, and department distribution lists
• Manage domestic and foreign travel arrangements including air, hotel, car transfers and meeting agendas
• Ensuring timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval in line with policy
• Organize internal and external business meetings, making all necessary arrangements including sending invites, reserving rooms, conference call and telepresence setup, printing copies and arranging catering
• Communicate effectively with all team members and key partners of all levels including the ability to manage the brand of the team and meticulous attention to detail
• Manage office supplies, equipment and other supply requests
• Coordinate facilities management responsibilities
• Follow up with team on Navigator trainings, and any other requirements and deadlines
• Assistance with special projects and initiatives as needed
• Attend and document content of bi-weekly direct report meetings
• Ideal candidate should be eager to learn about the function and willing to take on new assignments related to the teams being supported

Minimum Qualifications

• 3+years of previous experience as an Executive Assistant familiar with administrative management responsibilities and relevant hardware/software products and services
• Experience exercising discretion and confidentiality with sensitive information
• Motivated, proactive team player with strong initiative, organizational, administrative and interpersonal skills
• Strong attention to detail with emphasis on accuracy, quality, timeliness, follow through and sense of urgency in executing
• Must work well under pressure without losing composure and professionalism
• Must understand and adhere to all HIPAA and confidentiality requirements.
• Excellent verbal and written communication skills (via phone, email and in-person)
• High level of proficiency using MS Office including Word, Excel and PowerPoint, as well as internal AXP (or related) tools and systems – phone functions, MS Outlook, Ariba, Concur, and Payroll
• Excellent time management and organizational skills with a strong focus on accuracy and attention to detail and ability to work flexibly
• Proven ability to manage priorities, work independently, work within deadlines in a fast-paced, dynamic environment and execute across multiple initiatives/tasks

Preferred Qualifications

• Bachelor’s degree preferred

Salary Range: $31.49 to $49.28 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.