Executive Director, Clinical Operations

The Executive Director, Clinical Operations provides leadership oversight for the execution of clinicaloperations, partner engagement, and faculty support across the university. This role ensures theexecution of functional strategy and operational direction for all clinical programs across the .The ED, Clinical Operations executes clinical operational initiatives with program teams and partners,ensuring alignment with institutional growth objectives, compliance standards and evolving workforceneeds, in the marketplace.The ED, Clinical Operations works closely with the Campus Support Services Clinical Team, campusteams, and external healthcare partners to coordinate clinical relationship management, operationalefficiencies, faculty development, and site management. Additionally, the ED, Clinical Operationscollaborates on implementation of clinical site acquisition, expansion into new markets, and B2Bpartnerships to support institutional growth.Leadership Oversight & Execution• Provide hands-on leadership to ensure the successful execution of clinical operations, facultysupport initiatives, and partnership engagement strategies.• Oversee the implementation of standardized workflows and operational processes to improveefficiency and consistency across clinical sites.• Establishes operational plans and performance metrics for clinical operations across all programsto impact short and mid-term institutional goals.• Facilitates the execution of initiatives that includes multiple teams across campuses and functionsrelated to clinical operations and clinical education.• Drives the adoption of technology solutions (e.g., Salesforce) to enhance clinical placementtracking and partner engagement, engaging with cross-functional departments across theinstitution to develop optimized solutions that benefit clinical relations.• Provides input and analysis to senior leaders on complex issues and follows through onfacilitating execution of solutions.• Coaches and develops clinical leaders on UA Clinical team, and campus clinical teams toenhance functional and leadership skills and expertise.• Works to align diverse stakeholders to ensure shared priorities and successful execution of goals.• Provides leadership and guidance to UA Clinical Team leaders and Campus Clinical Leaders tosupport professional growth and skill enhancement.• Clinical Partnerships & Growth SupportProvides innovation insight and solutions related to the management, retention, and acquisition ofclinical sites to ensure a strong network of placement opportunities.• Actively engages with current and potential clinical partners to expand our portfolio and deepenrelationships with clinical sites.• Leads efforts to enhance partner engagement strategies, ensuring alignment with industryworkforce needs and student educational goals.• Drives growth in clinical partnerships for new markets.• Leads B2B engagement efforts with healthcare organizations, ensuring strong employerrelationships for clinical placements and workforce development initiatives.• Campus & Faculty Support• Drives execution of large initiatives related to faculty and clinical instructor development, ensuringsite educators receive the necessary training and resources.• Collaborate with campus & academic leadership to ensure alignment between clinical educationand program outcomes.• Responsible to ensure execution of initiatives by providing guidance and leadership oversite forinitiatives related to enhancing clinical education and experience students receive.• Influences campus clinical faculty and managers to adopt and sustain new practices, incollaboration with the College of Nursing leadership team.• Leads and facilitates student engagement programs at the UA and campus levels related toclinical SSI scores.• Drives significant process improvements to enhance job performance in clinical operations andclinical education.Minimum & Preferred Qualifications: Master's degree in Nursing, Healthcare Administration, Business, or a related field required• 9+ years of experience in clinical operations, healthcare education, or clinical partnershipmanagement, including significant management experience in leading leaders is required.• Additional skills required:• Proven experience managing multiple teams and/or large-scale projects in a complex healthcareor academic environment.• Experience influencing business decisions, managing large-scale resources and executingoperational strategies.• Familiarity with regulatory, accreditation, and compliance requirements for clinical education.• Experience in relationship management with healthcare organizations and clinical partners.• Proficiency in process improvement, workflow optimization, and technology adoption (e.g.,Salesforce, clinical tracking tools).• Strong communication and collaboration skills to work effectively with senior leadership, faculty,and external partners.• Master’s degree in Nursing is preferred over a Master's degree in Healthcare, Business or relatedfield.Execution-Focused Leadership: Ability to oversee and manage multi-functional clinical operationsCreated By: Grace Castersen April 01, 2025 Version: 1teams, ensuring strategies translate into measurable outcomes.• Complex Problem-Solving & Decision-Making: Experience analyzing operational challenges,designing solutions, and implementing process improvements.• Stakeholder Engagement & Influence: Skilled in negotiating with healthcare partners, engagingexecutive leadership, and securing buy-in on strategic initiatives.• Process Optimization & Innovation: Proven ability to standardize workflows, adopt technologysolutions, and improve operational efficiencies across teams.• Change Management & Leadership Development: Ability to mentor, train, and develop staff,ensuring the sustainability of operational enhancements.• Regulatory & Compliance Knowledge: Familiarity with healthcare education accreditationrequirements, clinical site regulations, and placement compliance standards.• Execution-Focused Leadership: Ability to oversee and manage multi-functional clinical operationsteams, ensuring strategies translate into measurable outcomes.• Complex Problem-Solving & Decision-Making: Experience analyzing operational challenges,designing solutions, and implementing process improvements.• Stakeholder Engagement & Influence: Skilled in negotiating with healthcare partners, engagingexecutive leadership, and securing buy-in on strategic initiatives.• Process Optimization & Innovation: Proven ability to standardize workflows, adopt technologysolutions, and improve operational efficiencies across teams.• Change Management & Leadership Development: Ability to mentor, train, and develop staff,ensuring the sustainability of operational enhancements.• Regulatory & Compliance Knowledge: Familiarity with healthcare education accreditationrequirements, clinical site regulations, and placement compliance standards.• Additional essential skills:• Ability to manage and work effectively in a highly ethnic and culturally diverse student andassociate community.• Ability to use effective communication skills, both oral and written, including presentations andeffective listening skills.• Ability to speak before public groups, committees and meetings.• Ability to effectively use interpersonal skills, follow through with duties, provide attention to detail,and demonstrate the ability to motivate others.• Ability to use creative facilitation and conflict resolution skills to resolve difficult and sensitiveissues.• Ability to demonstrate excellent analytical and organizational skills.• Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines andconflicting priorities. Ability to partner with individuals at all levels of the organization.• Ability to exercise good judgment. Ability to interpret rules, regulations, policies and proceduresand assure compliance.• Knowledge of applicable databases and computer application systems to supply the mostaccurate information, reports and projections.• Experience with MS Office.• Ability to demonstrate excellent customer service skills and maintain cooperative and effectiveworking relationships with others.• Ability to travel locally and nationally at least 50% of the time and on an as-needed basis.• This is not a remote position and on-site presence is required.

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At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

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