AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big?
Organizational Relationships:
Provide daily support to stores (Dealership General Managers, Controllers, and Service Managers). Regularly interacts with Corporate Real Estate Services Management, Regional Management, In-House Maintenance staff, Human Resources, Legal, Accounting, and outside vendors.
Job Responsibilities:
1. Provide support to the stores by collecting service requests and providing information/feedback via phone, emails, and digital work order system.
2.Respond to maintenance calls on a timely manner. Work order types include: HVAC, roof, electrical, lighting, plumbing, janitorial, landscaping, doors, pavement/asphalt, general Repair & Maintenance, life-safety issues, natural disasters, etc.
3.Dispatching vendors and in-house Maintenance Technicians for work order requests.
4. Communicating frequently with our stores, vendors, maintenance technicians, region management, and other corporate departments.
5. Obtain warranty information when necessary.
6. Training vendors on the proper use of the digital work order system.
7. Ensure work is performed in a safe and efficient manner by appropriate personnel/vendors.
8. Reporting includes items that are outstanding, in process, and past due.
9. Review vendor proposals for proper scope and explanation of requirements; routing as appropriate to obtain additional information/approvals.
10. Management of database include: Office records, Warranties, Construction Plans, other administrative needs, etc.
11. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and vendors.
12. Adheres to all company policies, procedures and safety standards.
13. Personal skills include the ability to thrive in a high volume fast paced environment, truly multitask, demonstrate analytical and independent judgment, and possess superior organization skills.
Qualifications:
1. Must meet company’s requirements for employment
2. High School diploma or equivalent
3. Two plus years of related work experience preferred
4. Experience in a providing quality customer service
5. Microsoft Office Suite experience (Excel, Outlook)
6. Work order management software experience preferred
7. Demonstrated written and verbal communication skills
8. Ability to prioritize workload with a good sense of urgency
9. Organization and follow-up skills
10. Strong attention to detail
Physical Requirements:
- Prolonged periods sitting and computer use.
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.