Facilities Systems Technician Lead

Job Title
Facilities Systems Technician Lead

Requisition Number
RE52466

Working Title

Department Name
3CU00:Utilities & Energy Management

Work Location
Lexington, KY

Grade Level
42

Salary Range
$17.41-27.87/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

3 yrs

Required License/Registration/Certification

None.

Physical Requirements

Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion; Eye strain due to monitoring of multiple computer screens; High stress, quick response environment.

Shift

6:30am – 3:00pm (Sunday – Saturday)
2:30pm – 11:00pm
10:30pm – 7:00am
7:00am – 7:00pm
7:00pm – 7:00am

The Delta Center operates 24/7. Work shifts/schedules may vary dependent upon staffing needs requiring evening(s), weekend(s), and holiday(s) response.

Staff is subject to Call-Ins and On-Call Scheduling.

Job Summary

Reporting to the Facilities Systems Manager, this position is a critical member of a 24/7 Call Center Operation responsible for operating and monitoring building automation systems; critical life safety and security systems, including fire exit door alarm systems, incoming fire alarms, elevator alarms; multi-frequency two-way radio system; and general telephone lines, etc.; Operates equipment to receive, process, and disseminate incoming alarms and general information calls for the University of Kentucky – Lexington Campus, including UK HealthCare; Receives and evaluates incoming requests for public safety assistance and routes requests and/or disseminates information to the appropriate field unit(s) as required; Uses discretion in determining severity of situation and appropriate response; Utilizes problem solving and troubleshooting skills resulting in effective resolution; Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership; Effectively communicates with customers at all levels in a clear, concise, and professional manner; Prepares and maintains daily activity and emergency event logs; Adheres to and enforces all departmental Standard Operating Procedures (SOP’s); Understands and complies with procedures pertaining to emergencies; Works cooperatively with superiors and other employees; Remains alert and maintains real time situational awareness; Demonstrates professional integrity and accountability in all transactions; Completes end of shift reports, prepares for, and communicates directly with incoming shift team members; and Completes all required call center documentation in an accurate and timely manner.

The Facilities Systems Technician Lead supports the Facilities Systems Supervisor in providing direction and oversight of shift team members in their successful completion of daily tasks; Intervenes, as necessary, in responding to customer concerns as they arise; and Provides input to Facilities Systems Supervisor regarding staff performance and accountability.

IEBC (Internal Employee Being Considered).

Skills / Knowledge / Abilities

Ms Windows/Office; SAP; and KRONOS

Driver’s License — Preferred

Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Associate’s Degree + 3 Years

Technical/Skills Training + 4 Years

High School + 5 Years

Deadline to Apply
12/08/2025

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.