Fare Transformation Senior Planner(Transportation Planner 2 (40 Hour))

Introduction

The State of Connecticut, Department of Transportation (CTDOT), is seeking a skilled and highly motivated Fare Transformation Senior Planner (Transportation Planner 2) to join our Office of Transit & Ridesharing, Customer Experience (CX) Unit, located at our headquarters in Newington, CT. If you're a team player interested in improving technology and access to public transportation services, this could be the role for you!

WE CAN OFFER YOU

• Visit our newState Employee Benefits Overview page!
• Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.
• Join an award-winning agency! CTDOT was recently awarded the Employer of the Year award by the Connecticut Society of Civil Engineers (CSCE) and named the Women's Transportation Seminar (WTS) CT Employer of the Year for 2024!
• We also offer the convenience of an on-site, low-cost fitness center, on-site cafeteria, and Electric Vehicle (EV) charging at our Newington, CT, Headquarters facility. All DOT facilities have ample free parking with easy access from major highways or by public transportation.

THE ROLE

The Transportation Planner 2 role will oversee fare transformation projects and programs for bus and rail services throughout Connecticut. The selected candidate will have project management responsibilities and work directly with service providers, technology vendors, internal staff, key stakeholders, and transit customers throughout all key phases of projects to transform existing fare technology, policies, and pass programs throughout the state. As part of the Customer Experience (CX) unit, this position will help link customer insights and feedback with public transportation services and solutions to promote positive customer experiences and support other key assignments and special projects for the Bureau of Public Transportation, as needed.

We are seeking a dynamic and motivated candidate for this opportunity to lead innovative projects and programs that will help modernize and improve public transportation services.

KEY RESPONSIBILITIES INCLUDE:

• Project Management: Lead and manage ‘Tap & Ride Statewide’, building off the momentum of CTDOT’s Tap & Ride pilot project. Oversee efforts to introduce digital eligibility verification for reduced fare programs. Manage consultants and oversee contracts with technology vendors, including mobile ticketing and cash fare collection.
• Program Coordination and Support: Coordinate closely with and support the implementation of Statewide Fare Policy initiatives for bus services. Identify opportunities and pathways for multi-modal fare integration.
• Stakeholder Coordination: Work closely with CTtransit branded service providers and independent transit districts throughout the state on the implementation of Tap & Ride Statewide and other fare programs.

POSITION HIGHLIGHTS

• Monday - Friday
• Full-time (40 hours per week)
• First shift
• Location: Newington, CT
• P-4 (Engineering, Scientific and Technical) bargaining unit
• This position is eligible to apply for telework after successful completion of the working test period, and thereafter, in accordance with the Telework Policy. The Policy can be foundhere. Employees in their initial working test period must work on site in the office

Learn more about our Transportation Planners by clicking here!

ABOUT US


As one of Connecticut's largest State agencies, DOT employs approximately 3,300 individuals statewide in five bureaus. It is the DOT's mission to improve quality of life through transportation. We have a significant transportation infrastructure system that is essential to maintaining mobility for Connecticut residents and businesses and supporting economic and community development while preserving environmental and cultural resources. The Department of Transportation is committed to cultivating a diverse staff that is representative of the communities we serve. Applications from individuals having diverse backgrounds and life experiences are strongly encouraged.


Learn more about our mission, vision, and values by clicking here!

Watch the video below to see what it's like to be a State of CT employee!

Selection Plan

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jasmyn Raymond at Jasmyn.Raymond@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Transportation and the Connecticut Airport Authority this class is accountable for acting as a working lead and/or for performing the most complex tasks in transportation planning studies, programs and related activities.

EXAMPLES OF DUTIES

WORKING LEAD LEVEL:

• As assigned by a supervisor, distributes, prioritizes, oversees and reviews office unit work;
• Provides staff training and assistance;
• Conducts or assists in conducting performance evaluations;
• Acts as liaison with operating units, agencies, consultant staffs and other outside officials regarding unit office policies and standards;
• Prepares correspondence;
• Performs related duties as required.

ADVANCED LEVEL:

• Performs complex tasks and assignments in developing, coordinating and reviewing transportation planning programs;
• Recommends, coordinates or participates in transportation demonstration projects;
• Participates in preparation and negotiation of agreements and contracts;
• Oversees and participates in corridor studies;
• Prepares and reviews reports, studies and surveys in compliance with department standards and needs and state and federal laws and regulations;
• Coordinates activities or projects with local, regional, state and federal agencies, consultants and stakeholders as required;
• Reviews consultants’ work;
• Investigates and responds to public inquiries and complaints regarding transportation plans, programs and/or projects;
• May make presentations at legislative or public hearings;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of multi-modal transportation planning theory, practices and methodologies;
• Knowledge of environmental considerations involved in transportation planning;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
• Ability to
  • develop and use computer software including planning models and other programs related to planning process;
  • forecast trends based upon empirical data;
  • comprehend and interpret laws and regulations;
• Analytical ability;
• Lead ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of professional experience in transportation civil engineering or transportation, urban, regional or environmental planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must include individual responsibility for the coordination of complex planning projects in a relevant planning area.

NOTE: For state employees this experience is interpreted at the level of a Transportation Planner 1 or Transportation Engineer 2.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

• Experience with project management or program management.
• Experience managing vendors and contracts.
• Experience with procurement of products or services and familiarity with procurement regulations corresponding with different funding sources (state and federal).
• Experience with transit technology (hardware or software).
• Experience with bus or rail operations or planning concepts.
• Experience with data analysis, including the ability to interpret complex datasets and generate actionable insights.
• Experience developing relationships with external and internal stakeholders.

SPECIAL REQUIREMENTS

• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
• Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.