Financial Aid Advisor I

Title: Financial Aid Advisor I

Salary Range: 31,680.00

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Big Sandy Community & Technical College

Campus Location: BSCTC - Prestonsburg Campus

Department: Financial Aid

Total Rewards

Big Sandy Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Big Sandy Community and Technical College is seeking a detail-oriented and student-focused Financial Aid Advisor I to join our Financial Aid Office. This position plays a critical role in helping students navigate the financial aid process, ensuring compliance with federal, state, and institutional regulations, and supporting student success through financial literacy and access.

Job Duties:

• Provide front-line customer service to students, families, and staff regarding financial
aid processes and deadlines.
• Assist with the intake and review of financial aid applications and documentation.
• Enter and update student data in financial aid systems with accuracy.
• Maintain organized student files in compliance with FERPA and other regulations
• Respond to general inquiries via phone, email, and in person.
• Support outreach events and financial aid workshops.
• Perform basic verifications on submitted documentation.
• Refer complex or unusual cases to senior staff or supervisors.
• Participate in ongoing professional development and training to stay current with financial aid policies, software, and best practices.
• Assist with other duties such as the scholarship process and special projects as assigned by the director of Financial Aid.

Minimum Qualifications:

Bachelor’s degree or equivalent experience
Strong interpersonal, communication, and organizational skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in Microsoft Office Suite and data entry systems

Preferred Qualifications:

Prefer a candidate with basic knowledge of financial aid terminology and processes.

Additional Skills Requested:

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.