MassBay Community College

Financial Aid Assistant

United States

Financial Aid Assistant

Department: Student Financial Services

Location: Wellesley Hills/Framingham

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have adesire and ability to serve a population of students with various needs andbackgrounds. The Financial Aid Assistant oversees front desk operations andhandles correspondence related to financial aid requests from students andagencies. They also support students in completing their FAFSA applications andadvises them on financial aid requirements and eligibility. This role alsoassists Financial Aid Coordinators and Counselors, manages front-lineinquiries, and processes Satisfactory Academic Progress appeals and federal andstate aid.

Key Responsibilities and Duties:

• Assist students with completing their FAFSA;
  
  
• Support front-line staff with financial aid inquiries;
  
  
• Assist with managing front desk operations including phone, email, fax and other correspondence for the FAO. Other duties include data entry, organization, and the processing of materials provided by financial aid applicants;
  
  
• Support Financial Aid Coordinators and Financial Aid Counselors;
  
  
• Advise students and families on financial aid application requirements, aid eligibility, cost of attendance, award eligibility, loan process requirements, unusual circumstances, satisfactory academic progress, etc.;
  
  
• Assist with counseling student virtually;
  
  
• Assist with managing requests for financial aid and enrollment information from students, state agencies, and other 3rd party agencies including but not limited to:
  

- MA Dept. of Transitional Assistance.

- MA Rehabilitation Commission.

- U.S. Dept. of Housing and Urban Development.

• Assist with Federal Work-Study (FWS) program operations, including student eligibility inquiries, onboarding support, and coordination with campus departments as needed;
  
  
• Other duties as assigned.
  
  

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees of MassBay are expected to work collegiallyand collaboratively within a community that values and celebrates the varietyof student experience.

Minimum Qualifications:

Bachelor’s degree in Business Administration, HumanServices, Sociology, or closely related field; with six (6) months experienceand/or training involving financial aid operations or loan processing; or anequivalent combination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
  
  
• Experience working in a community college or similar environment;
  
  
• Demonstrated commitment to working with students in need;
  
  
• Customer service oriented;
  
  
• Familiarity with Microsoft Office software, and PC applications;
  
  
• Ability to work with confidential student financial, academic, and personal information and comply with the Family Educational Rights and Privacy Act (FERPA);
  
  
• Strong verbal and written communication skills to effectively advise students and respond to inquiries;
  
  
• Ability to work collaboratively with staff and engage positively with students and families;
  
  
• Attention to detail;
  
  
• Ability to work occasional flexible hours/shifts preferred and willingness to travel to all campuses (Wellesley Hills, Framingham and Ashland).
  
  

Additional Information:

Salary Range: $52,021 - $58,177 in accordance with one'seducation and experience as dictated by the collective bargaining agreementclassification compensation structure.

As a Massachusetts State Employee, you are offered an outstandingsuite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
  
  
• Affordable Dental Insurance and vision discount program
  
  
• 12 paid State/ Federal holidays
  
  
• Generous sick, vacation, and personal time
  
  
• Flexible Spending Plans to reduce your taxable income
  
  
• Low-cost basic and optional life insurance
  
  
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
  
  
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
  
  
• Tuition Benefits for employees and dependents at state colleges and universities
  
  
• Free Employee Assistance Program (EAP)
  
  
• Eligibility towards Public Service Loan Forgiveness (PSLF)
  
  
• Free gym and parking on campus
  

Need moreinfo: https://www.massbay.edu/employment/benefits

Position Type: MCCCUnit Professional

MCCC Union Title, andGrade: Financial Aid Assistant, Grade 2

Source of Funding: StateAppropriation

Deadline: April 28th, 2026 or after that until filled.

To Apply: Pleaseinclude a letter of interest and resume with your online application.

Final candidates are required to provide sealed transcriptsand official certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay CommunityCollege is an affirmative action/equal opportunity employer and does notdiscriminate on the basis of race, color, national origin, sex, disability,religion, age, veteran status, genetic information, gender identity or sexualorientation in its programs and activities as required by Title IX of theEducational Amendments of 1972, the Americans with Disabilities Act of 1990,Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil RightsAct of 1964, and other applicable statutes and college policies. The Collegeprohibits sexual harassment, including sexual violence. Inquiries or complaintsconcerning discrimination, harassment, retaliation or sexual violence shall bereferred to the College’s Affirmative Action and/or Title IX Coordinator, theMassachusetts Commission Against Discrimination, the Equal EmploymentOpportunities Commission or the United States Department of Education’s Officefor Civil Rights.

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