Title: Financial Aid Associate
Institution: Volunteer State Community College
Job Summary:
To support the mission of the College by ensuring a positive experience for prospective, current and former students who need assistance with Financial Aid processes. The Financial Aid Associate is responsible for maintaining documents submitted to the Financial Aid Office by students and parents. This position will assist students, in person, via email and on the phone, disseminating federal, state and institutional financial aid information. This position is located at the front desk/lobby of the Financial Aid Office and will serve as the first point of contact in person, over the phone and email.
Job Duties:
Responsible for processing all student paperwork through Banner. Responsible for maintaining documents submitted by students/parents for Financial Aid processing. Responsible for telephone coverage for the Financial Aid Office. Responsible for the Financial Aid Office email. Assist with all personal inquiries and receptionist duties. Assist with distribution and receipt of financial aid paperwork from students and constituents. Responsible for all BDMS set up and processing. Responsible for training student workers and temporary employees. Occasional need to work extended hours during peak times. Other duties as assigned.
Minimum Qualifications:
High school diploma or equivalent.
Preferred Qualifications:
Associate's degree.
Two (2) years work experience in a college Financial Aid Office or in a higher education setting.
Knowledge, Skills, and Abilities:
Possess excellent customer service skills.
Possess excellent communication in oral and written forms.
Knowledge of the guidelines and regulations pertaining to Federal, State and Institutional financial aid programs.
Knowledge of Banner computer system and its operations.
Knowledge of BDMS storage system.
Knowledge of SLATE Communication system.
Ability to work under pressure and to direct the flow of a considerable volume of detailed work.
Ability to establish and maintain an effective and positive working relationship with the students, public, and other employees.
Ability to multi-task and triage student requests during peak times.
Pay Rate: $34,736 - $41,684 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
- Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA
- Wellness Incentive Program (if enrolled in Health)
- Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
- Employee Assistance Program
- Longevity Pay
- Retirement Options: State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457
- 14 Paid Holidays/Year
- Annual Leave (if applicable)
- Sick Leave
- Sick Leave Bank
- State Employee Discount Program with over 900 merchants
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.