Operations Management
- Establishing work priorities and monitor key performance indicators to measure the success of fleet maintenance operations, while implementing data-driven strategies for continuous improvement.
- Collaborating with client leadership to align on operational goals and strategies, and act as a key liaison between the client and AutoNation. This includes providing recommendations for improving the maintenance and administration of their fleet of autonomous vehicles (“Robotaxis”).
- Ensuring all work orders are closed accurately and in a timely manner while adhering to SOPs and all AutoNation and client company policies, procedures, and safety standards.
- Maintaining reporting systems required by AutoNation and client.
- Understanding and complying with federal, state, and local regulations that affect fleet maintenance and repair operations. Ensure compliance with all SOPs, safety protocols, and quality standards.
- Support leadership by identifying operational gaps and implementing corrective actions.
- Ensure operations run consistently over several shifts covering a 24/7 work schedule
Performance Management & Reporting
- Track and analyze KPIs related to service operations and partner programs, including:
- Service Level Agreements
- Technician efficiency
- Technician utilization
- Partner-specific performance metrics
- Represent your assigned service center in weekly and monthly performance updates for leadership and partners.
- Use data to drive process improvements, reduce friction, and enhance service delivery.
Cross-Functional Collaboration
- Work closely with HR, Finance, Training, and Field Operations teams.
- Partner with HR and Internal Training Teams, Training vendors to onboard technicians and maintain readiness for future needs.
Customer & Partner Experience
- Review customer and partner feedback to identify trends and opportunities for improvement.
- Support initiatives that increase partner satisfaction, retention, and program expansion.
- Deliver weekly/monthly business reviews displaying operational excellence and transparency for the managed services AutoNation provides.
Continuous Improvement
- Evaluate workflows and operational processes to identify bottlenecks and inefficiencies.
- Recommend and implement enhancements to scheduling, communication, routing, and technician management.
- Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.
Leadership
- Lead and develop a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.
- Provide ongoing coaching, mentorship, and performance feedback to direct reports to strengthen leadership capability and drive high performing teams
- Conduct regular performance reviews, set clear expectations, and create individualized development plans to support employee growth and organizational goals.
- Maintain a bench of high performers for promotions to ensure business continuity and succession planning.
Qualifications
Required
- 5+ years of experience in vehicle repair at an automotive service center or as a fleet operator
- Experience managing a team of 25 or more vehicle technicians, with varying levels of skill and training.
- Strong organizational and planning skills with the ability to manage simultaneous initiatives.
- Excellent communication and relationship-building abilities.
- Experience working with partners, vendors, or large accounts.
- Data-driven mindset with ability to interpret KPIs, identify trends, and drive operational decisions.
- Proficiency with scheduling platforms, CRM/operations systems, and standard office software.
- Ability to meet physical demands of service center operations and augmenting work schedule as need to support maintenance operations over several shifts covering a 24/7 operation.
Preferred
- Bachelor’s degree in Business, Operations Management, or related field.
- ASE certifications.
- Electric or autonomous vehicle maintenance experience.
- Familiarity with Google suite of office products such as Gmail, chat, and video conferencing.
- Background in partner programs, insurance networks, or vendor management.
- Understanding of logistics, dispatching, or field technician workflows.
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.