JOB SUMMARY:
The Fraud Investigator II – Detection is a contributing member of the Fraud team, supporting our charter to balance fraud prevention with member service, recover funds when possible, while operating within regulatory compliance and applying the appropriate guidelines.
The Fraud Investigator II position will also support the team through prevention and mitigation of fraud, including identification of trends, monitoring transactional queues, and working with the Fraud Support team to educate and inform members regarding account-level abuse, risk, and potential losses.
ESSENTIAL FUNCTIONS:
- Actively work through account fraud monitoring queues and reports, focusing on mitigation efforts and identifying fraudulent activity patterns within wire, external transfers, mobile fraud, etc.
- Analyze cases for risk assessment, making determinations if fraudulent activity exists or has the potential to incur, and take appropriate actions to either stem monetary loss or restrict accounts to further investigate root cause.
- Identify member consumerism patterns, purchasing activity which may be considered ‘out of pattern’, transaction behavior from suspicious trends, utilizing all tools, and researching member accounts and relationships for appropriate action.
- Assisting internal and external members with inquiries and concerns related to account level risk and potential fraud activity and risk assessment, through multiple channel sources (phone, email, mail, internal delivery systems)
- Managing communications with members, other financial institutions, law enforcement, and appropriate parties involved in the investigation of fraud; interviewing for insightful information
KNOWLEDGE, SKILLS & COMPETENCIES:
- Excellent communication skills both written and verbal
- Understands procedures and policies related to transaction fraud, processing, and decision-making, to include general knowledge of fraud prevention controls and monitoring systems.
- Effective analytical skills and organizational skills.
- Outstanding interpersonal skills; a team player who encourages and models collaboration and positive problem resolution.
- Manages time and resources to ensure all work is completed accurately and on schedule.
- Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.
- Ability to collect and analyze information, problem solve and make decisions through observation and inference.
- Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude.
- Strong attention to detail; consistently achieve thoroughness and accuracy in work.
- Understanding of credit union operations, procedures and applicable regulations.
QUALIFICATIONS:
- High school diploma or equivalent required
- 1-3 years’ experience in banking loss prevention experience requiring excellent judgement skills
- 1-3 years’ experience financial services customer-oriented role, as well as back office operations required
- 1-3 years’ experience applicable banking, risk management, or fraud detection/investigation experience preferred
- 1-3 years’ experience ongoing monitoring of rules performance to ensure that agreed risk levels and positive customer experience are maintained preferred
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.
JobFamily
Fraud Mitigation
JobFunction
Fraud Mitigation
PayType
Hourly