Ready to Love Your Job?
Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!
Why This Role Rocks
As a key member of our Risk Management team, you’ll play a vital role in protecting our brand and ensuring our guests receive the Legendary experience they deserve. When an incident occurs, you’ll step in as the calm, caring, and solution‑focused professional who helps uncover what happened and supports both our guests and our restaurants. This is a high‑impact role where your investigative skills and customer‑first mindset make a real difference every day.
What’s On Your Plate
- Review and analyze incident reports from restaurants to determine investigation needs
- Conduct recorded interviews with employees, guests, witnesses, and restaurant leadership
- Collect and evaluate key records such as video, photos, weather data, and vendor documents
- Document all claim activity within the Risk Management Information System (RMIS)
- Assess liability, establish appropriate reserves, issue payments when necessary, or provide formal denials
- Share loss‑control insights with operations, training, and facilities teams
- Follow established Claim Handling Best Practices
- Handle proprietary and confidential company information with discretion
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Your Recipe for Success
- High School diploma required; additional education preferred (experience may substitute for education)
- At least 3 years of experience handling premises liability claims
- Strong customer relations or operations support background is a plus
- Proficiency with Microsoft Office, Outlook, Workday, and RMIS platforms is a bonus
- Excellent communication, attention to detail, and problem‑solving abilities
Why You'll Love Your Job:
As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:
- Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
- Generous time off including vacation, parental, donor, and bereavement leave
- Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
- Convenience services like car detailing, dry cleaning, and even spray tans
- Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
- Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals
Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.