Global Real Estate Program Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Global Real Estate & Workplace Experience (GREWE)

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise. GREWE’s key priorities include:

GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day

GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost

Strategic Priorities:

• Portfolio: Best buildings in the best places at the most competitive costs
• Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand
• Hospitality: Frictionless experiences for colleagues across moments that matter
• Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk

Global Leadership and Governance Responsibilities

A summary of key responsibilities include:

This position will support the delivery of a large, complex, and multi-stakeholder program by managing day-to-day execution, coordinating across workstreams, and ensuring alignment with program goals. The Program Manager will focus on planning, monitoring progress, identifying risks, and driving effective communication across teams.

The ideal candidate will have strong organizational, stakeholder engagement, and analytical skills, with a proven ability to deliver outcomes in a structured program environment. The Program Manager will work closely with the PMO Lead and functional teams to ensure milestones are achieved and program health is maintained.

Executive Engagements

This role will have regular interaction with Program Sponsors and Workstream Leads. The Program Manager will be expected to provide concise updates, prepare executive-ready materials, and ensure transparency in reporting. While not a primary lead for executive forums, the Program Manager will frequently support preparation for steering committees, dashboards, and leadership reviews.

Other key deliverables include:

• Support in the creation of a governance framework and program playbook, including but not limited to meeting and calendar governance, meeting materials and documentation, RACI and ways of working framework.
• Ensure adherence to organizational policies, standards, and compliance requirements.
• Maintain up-to-date documentation and logs for audits and reviews.
• Source and validate data from workstream leads, finance, procurement and technical teams to ensure accuracy.
• Track cross-program dependencies and support resolution/escalation processes.
• Lead continuous improvement of PMO processes and automation opportunities.
• Act as a center of excellence for project governance methodologies
• Maintain program dashboards, KPIs, and status trend reports in alignment with PMO standards.
• Ensure consistent usage of PMO playbook, templates, and onboarding materials.
• Support development of stakeholder maps and communications strategy.
• Maintain centralized document control and ensure program documentation is audit ready.

  Minimum Qualifications:

• Experience:
  • 4–7 years of project or program management experience in large-scale initiatives.
  • Familiarity with program governance frameworks and PMO operations.
  • Experience in real estate, financial services, technology, or similarly complex environments preferred.
• Skills:
  • Strong planning, coordination, and organizational skills.
  • Ability to communicate effectively at all levels of the organization.
  • Proficiency with project management tools (e.g., MS Project, Smartsheet, JIRA, or similar).
  • Strong analytical, reporting, and problem-solving skills.

Salary Range: $80,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.