Company Profile
80 years and countless innovations later, JCB has grown to become one of the largest heavy equipment manufacturers in the world providing a wide range of products across the construction, agricultural, compaction, industrial and waste & recycling industries. Our people, JCB people, are at the heart of this remarkable business.
Privately held and family owned, we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and innovations to improve the businesses and lives of those that place their trust in JCB machinery.
At JCB, we’re a product of hard work. At JCB, we’re always looking for a better way.
Position Summary
This role will be responsible for managing the daily operational efficiencies that support JCB’s dealer sponsored program, new network development, finance, onboarding, training, and strong with a strong results driven attitude. This role will require dynamic leadership with the ability to manage cross-functionally, and pivot when needed. The successful candidate will be responsible for overseeing the dealer operations of JCB North America’s dealer network, including the management of JCB’s dealer sponsored program and supporting the growth and management, responsibly expanding high performing dealers, and optimizing the entire dealer network to provide significant share growth for JCB in North America. This position will further be responsible for analyzing market data, identifying optimal efficiencies to support current dealer network and support the growth of new network planning, creating long-term plans and benchmarks to optimize sales and customer satisfaction programs across the North America.
Major Tasks, Responsibilities & Key Accountabilities
- Monitor dealer performance against key performance indicators and provide ongoing support to optimize sales and profitability for dealership model.
- Work closely with current dealer operations team, dealer network branding, sales, product development, service and other departments to ensure a cohesive and customer-centric approach to dealer operations.
- Identify problems and handle directly dealer principals to address performance-based reviews.
- Manage dealer compliance, ensuring that all dealerships and markets adhere to strict market-share projections, dealer plans, and identify low performing dealerships with aggressive approach.
- Develop & deliver presentations highlighting JCB North America’s strengths, market opportunity, and financial projections to the Vice President of Dealer Development.
- Regularly reporting on dealer development progress, legal requirements, and industry regulations.
- Maintain a strong effective, and profitable dealer network that supports JCB’s overall growth and success.
- Ability to conduct Profitability reviews and sponsor dealer reviews weekly to ensure appropriate touchpoints and hold dealerships responsible to dealer business plans, market share, and dealer standards set by JCB.
- Manage the process of onboarding, training, equipping and supporting new dealers to ensure success with dealer operations team.
- Challenge and implement new dealership standards when applicable to support a stronger dealer network for overall market share increase.
Minimum Qualifications
- At least 7 years of experience in dealer recruitment, sales, or network development within a relevant industry.
- Bachelor’s degree in business or related field. Master’s degree preferred.
- Must pass any drug screens, background checks and any pre-employments tests as applicable.
Knowledge, Skills, Abilities & Competencies
- Excellent business acumen.
- Excellent financial management and acumen.
- Proven ability to lead and motivate teams, build consensus, and influence decision-making at all levels.
- Strong analytical skills to interpret multiple levels of data, identify trends, and develop actionable insights.
- Excellent communication and interpersonal skills to build strong relationships with dealers, prospects, investors and internal stakeholders.
- Ability to develop and execute long-term strategic plans for dealer network growth and development.
- Proven ability to negotiate contracts and agreements with dealers to achieve mutually beneficial outcomes.
Job Conditions:
- 40% Travel
- Both office environment and occasionally manufacturing/factory environment
- Subject to noise and temperature changes
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee is occasionally required to stand and walk.
- The employee must frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
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