Company Profile
Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to provide the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program, to ambitious candidates with the correct mindset to excel at their personal and professional level. Gold Coast JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, aerial equipment, among others.
Position Purpose
Reporting to the Service Manager, the Apprentice Service Technician is responsible for receiving equipment, performing PDI’s, prepare units for delivery and retail deals, assist experienced Technicians with diagnosing, repairing and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural and government applications. This will provide the practice and knowledge required to advance as Technician within the company. Always providing the best customer service possible by focusing on customer uptime, utilizing Gold Coast JCB unique abilities as a JCB authorized dealer in the territory.
Main Duties & Responsibilities
- NOTE: Duties and responsibilities will vary depending on the level of technical knowledge or academic preparation and will evolve as the person gets more experience on specific tasks.
- Complete and turn in reports that capture all time and work completed, with clear notes.
- Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
- Assist and work with other technicians on complicated jobs and when required or for training purposes.
- Complete system audits and evaluations on machines.
- Assists with customers product clinics, field days, and related promotional events as needed.
- Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
- Keep Service Department tools, equipment and company vehicles in good working and safe conditions.
- Practice and adhere to all safety policies and training.
- Maintain a clean and professional image according to JCB and Gold Coast JCB standards.
- Conduct business in alignment with company’s Mission, Vision, and Core Values.
Essential Job Qualifications
- Some type of Diesel or Technical education or related field.
- Will consider equivalent work experience in lieu of educational qualifications.
- 3+ years of experience as Service Technician or similar position, in a heavy machinery, truck, or diesel engine industry.
- Bilingual (English / Spanish) will be preferable but not mandatory.
- Good written and verbal communications skills.
- Knowledge of heavy machinery, truck or diesel engine industry.
- Strong computer skills to perform diagnostics, complete and submit reports, etc.
- Ability to travel.
- Ability to lift up to 75 pounds.
- Some type of Diesel or Technical education or related field.
Physical Requirements:
- NOTE: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions safely.
- Ability to stand and walk with frequent lifting, guiding and/or carrying of lightweight materials and equipment for up to 12 hours.
- Ability to twist upper body frequently, bend at waist, kneel, crouch and negotiate uneven surfaces.
- Able to lift up to 75 pounds * Use hands, arms and legs fully; grasp, manipulate and assemble small to large objects with the aid of forklifts or cranes as needed; see and hear well.
- Must be able to hear well with or without aid.
- Good hand eye coordination.
- Communicate by speech and hearing in person at a basic English and Spanish proficiency.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non- discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED
JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.