Head Motor Vehicle Examiner(Office/On-site)

Introduction

Are you a current Connecticut Department of Motor Vehicles employee looking to advance your career within the agency? If so, read below, and apply today!

The State of Connecticut Department of Motor Vehicles (DMV) invites its agency employees to apply for the position of Head Motor Vehicle Examiner with a current opening in Enfield and anticipated openings in Bridgeport, Cheshire, Danbury, Hamden, New Britain, Norwalk, Norwich, Old Saybrook, Waterbury, Wethersfield, and Windham (Willimantic).

WHAT WE CAN OFFER YOU

As a state employee, you would continue to have access to the following:

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees

THE ROLE

Branch operations is the core of DMV. Every day, we serve thousands of customers in the branches who rely on us for answers and support. If you’re the kind of person who enjoys helping teammates tackle complex questions and transactions—and you’re looking to take the next step in your career—this could be the ideal opportunity.

As a Head Motor Vehicle Examiner, you’ll play a vital role in daily branch operations, working closely with the branch manager and supporting both staff and customers. This is a customer-facing position where your expertise in issuing identification credentials and registrations will be put to good use. You’ll need to be hands-on, ready to train staff, and comfortable assisting with challenging transactions and inquiries.

We have anticipated openings in several branch locations, and you may occasionally travel to support other DMV branch locations. If you’re looking for a rewarding, people-focused role with room to grow, we’d love to hear from you.

POSITION HIGHLIGHTS

• Tuesday - Saturday
  • Tuesday, Wednesday, Friday: 7:30 AM - 4:45 PM
  • Thursday: 9:00 AM - 6:15 PM
  • Saturday: 7:45 AM - 12:45 PM
• Full-time
• First shift (see schedule above)
• Locations: All DMV Branch locations (Bridgeport, Cheshire, Danbury, Enfield, Hamden, New Britain, Norwalk, Norwich, Old Saybrook, Waterbury, Wethersfield, and Windham (Willimantic))
• On-site work environment

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Frank DeCusati at frank.decusati@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departmentof Motor Vehicles branch offices and units within the central office this classis accountable for acting as a working supervisor for a unit responsible forthe issuance of operators' licenses, titles and/or registrations.

EXAMPLES OF DUTIES

• Assigns duties and reviews results for accuracy, effectiveness and conformance with policy;
• Reviews and evaluates courtesy and attitude toward the public and other employees;
• Studies and analyzes office tasks performed;
• Oversees and coordinates the daily work involved in the issuance of official motor vehicle documents;
• Prioritizes, schedules and assigns duties;
• Maintains proper workflow;
• Provides on the job training to unit staff;
• Resolves individual work-related problems;
• Maintains daily records;
• Orders supplies;
• Ensures the accuracy and efficiency of unit work;
• Completes inventory and production reports;
• Obtains from and provides information to a variety of personnel within other divisions, departments or the public;
• Examines and processes applications and supporting documentation;
• Issues official documents;
• Operates automated and other office equipment;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
  • the functions and activities of the Department of Motor Vehicles;
  • office systems and procedures;
• Knowledge of record-keeping;
• Skills
  • in operating office equipment;
  • interpersonal skills;
  • oral and written communication skills;
  • in examining documents to determine compliance with established requirements;
• Ability to
  • lead employees;
  • read, understand and apply motor vehicle laws, regulations, policies and procedures;
  • resolve difficult office situations.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
• Two (2) years of experience as a Motor Vehicle Examiner or one (1) year of experience as a Motor Vehicle Examiner Specialist may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

• Experience with Issuance of driver's Licenses, Non-Driver Identifications, Registrations, and review of required documents
• Experience reviewing immigration documents
• Experience addressing customer complaints and de-escalating issues with customers
• Experience with SalesForce appointment scheduler and MPay (Main Payment) processes
• Experience training co-workers and new staff
• Experience working independently and making decisions based on guidelines and procedures
• Experience managing tasks or priorities while meeting deadlines
• Experience communicating with customers of diverse populations

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.