EDG Inc
JobSummary:
The Help DeskTechnician will assist with the installation, support and maintenance ofservers or other company systems.
JobDuties and Responsibilities:
• Provide end-user support, resolving technicalissues and provides technical assistance for all Operating systems; Provideremote support through phone or end-user via phone;
• Set up new hires with equipment and appropriateaccess to the company's system;
• Troubleshoot issues with equipment likeprinters, computers and servers
• Assist with the maintenance of the businesssoftware applications;
• Assist with the implementations, installations,configurations, monitoring, trouble shooting and evaluation of existing and newoperating system;
• May confer with database programmers, analystsor other system administrators.
Qualifications(Knowledge, Skills and Abilities):
• High School diploma or the equivalent required;
• Minimum of three (3) years of proven experienceas a help desk technician or IT customer support role is required;
• Associates' Degree in directly relateddiscipline or current CompTIA Certificates (A+, Network+ and/or Security+) maybe considered in lieu of one (1) year of the required experience;
• Tech savvy with working knowledge of officeautomation products, databases and remote control;
• Good understanding of computer systems, mobiledevices and other tech products;
• Ability to diagnose and resolve basic technicalissues;
• Proficiency in English;
• Excellent communication skills;
• Customer-oriented and cool-tempered.
WorkingConditions:
• Work is primarily conducted in an officeenvironment (Private or Semi-Private Office) but also requires occasionaltravel to off-site work locations;
• Interaction with other team members, as well assupervisors and client personnel;
• Must be able to wear safety equipment asrequired by the safety department for personal protection;
• May be required to travel out of town on aperiodic basis.
PhysicalRequirements (With or without Reasonable Accommodation):
• Must be able to lift and carry 20 pounds;
• Sufficient clarity of speech and hearing orother communication capabilities which permits employee to communicateeffectively;
• Ability to sit for prolonged periods of time;
• Sufficient vision or other powers of observationwhich permits employee to conduct analysis and investigations;
• Sufficient manual dexterity which permit theemployee to perform routine office duties;
• Sufficient personal mobility and physicalreflexes to perform office duties and travel when necessary to off-sitelocations.
This job description is intended to indicate the kinds of tasksand levels of work difficulty required of the position given this title andshall not be construed as declaring what the specific duties andresponsibilities of any particular position shall be. It is not intended tolimit or in any way modify the right of management to assign, direct andcontrol the work of employees under supervision. The listing of duties andresponsibilities shall not be held to exclude other duties not mentioned that areof similar kind or level of difficulty.
JobSummary:
The Help DeskTechnician will assist with the installation, support and maintenance ofservers or other company systems.
JobDuties and Responsibilities:
• Provide end-user support, resolving technicalissues and provides technical assistance for all Operating systems; Provideremote support through phone or end-user via phone;
• Set up new hires with equipment and appropriateaccess to the company's system;
• Troubleshoot issues with equipment likeprinters, computers and servers
• Assist with the maintenance of the businesssoftware applications;
• Assist with the implementations, installations,configurations, monitoring, trouble shooting and evaluation of existing and newoperating system;
• May confer with database programmers, analystsor other system administrators.
Qualifications(Knowledge, Skills and Abilities):
• High School diploma or the equivalent required;
• Minimum of three (3) years of proven experienceas a help desk technician or IT customer support role is required;
• Associates' Degree in directly relateddiscipline or current CompTIA Certificates (A+, Network+ and/or Security+) maybe considered in lieu of one (1) year of the required experience;
• Tech savvy with working knowledge of officeautomation products, databases and remote control;
• Good understanding of computer systems, mobiledevices and other tech products;
• Ability to diagnose and resolve basic technicalissues;
• Proficiency in English;
• Excellent communication skills;
• Customer-oriented and cool-tempered.
WorkingConditions:
• Work is primarily conducted in an officeenvironment (Private or Semi-Private Office) but also requires occasionaltravel to off-site work locations;
• Interaction with other team members, as well assupervisors and client personnel;
• Must be able to wear safety equipment asrequired by the safety department for personal protection;
• May be required to travel out of town on aperiodic basis.
PhysicalRequirements (With or without Reasonable Accommodation):
• Must be able to lift and carry 20 pounds;
• Sufficient clarity of speech and hearing orother communication capabilities which permits employee to communicateeffectively;
• Ability to sit for prolonged periods of time;
• Sufficient vision or other powers of observationwhich permits employee to conduct analysis and investigations;
• Sufficient manual dexterity which permit theemployee to perform routine office duties;
• Sufficient personal mobility and physicalreflexes to perform office duties and travel when necessary to off-sitelocations.
This job description is intended to indicate the kinds of tasksand levels of work difficulty required of the position given this title andshall not be construed as declaring what the specific duties andresponsibilities of any particular position shall be. It is not intended tolimit or in any way modify the right of management to assign, direct andcontrol the work of employees under supervision. The listing of duties andresponsibilities shall not be held to exclude other duties not mentioned that areof similar kind or level of difficulty.
PI283645441