Helpdesk Journeyman 1

About the Role:

We are seeking a Helpdesk Journeyman 1 to join our team. As a Helpdesk Journeyman 1, you will be responsible for providing technical assistance and support to our clients. You will be the first point of contact for our clients and will be responsible for resolving technical issues in a timely and efficient manner. Your ultimate goal will be to ensure that our clients are satisfied with our services and that their technical issues are resolved quickly and effectively.

Minimum Qualifications:

• High school diploma or equivalent
• 1+ years of experience in a helpdesk or technical support role
• Strong customer service skills
• Excellent communication skills
• Ability to work independently and in a team environment

Preferred Qualifications:

• Associate's or Bachelor's degree in Computer Science or related field
• Experience with remote desktop support
• Experience with Active Directory and Exchange
• Experience with ticketing systems such as ServiceNow or Remedy
• Industry certifications such as A+, Network+, MCP or Security+

Responsibilities:

• Provide technical assistance and support to clients via phone, email, or in person
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures

Skills:

As a Helpdesk Journeyman 1, you will utilize your strong technical skills and customer service skills on a daily basis. You will need to be proficient in troubleshooting hardware and software issues, as well as have a strong understanding of networking concepts. Additionally, you will need to have excellent communication skills to effectively communicate with clients and team members. Your ability to work independently and in a team environment will be crucial to your success in this role.

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