Homeowner Services Manager

Homeowner Services Manager

Posting Description

Overview:
The homeowner services manager is the first point of contact for participants in the Habitat homeownership and repair programs, from first inquiry to mortgage or loan payoff. They are the affiliate authority on existing homeowner mortgages and repair loans. This position is the staff representative on the homeowner services committee of the board of directors.

Responsibilities:
Homeowner Partner Program
* Lead homebuyer selection process from initial application through mortgage closing in accordance with Habitat for Humanity International (HFHI) and affiliate policies and procedures.
* Prepare community outreach for application cycle. Engage community partners to share application documents as necessary.
* Perform all functions of loan origination, including initial and final underwriting and preparing closing documents.
* Seek and manage all loan funding opportunities available to homebuyers, including but not limited to USDA home loan program and subordinate mortgage financing available through Habitat for Humanity MN (HFHMN).
* Manage the education program to prepare the homebuyer in the areas of construction safety, fiscal management, home maintenance, community awareness, and general homeowner knowledge. Evaluate education with homeowner services committee and make recommendations for updates as identified and needed to support homebuyer success.
* Maintain clear communication for applicants, homebuyer participants, homeowners, volunteers, and staff by providing support, referral services, education, and other services as needed.
* Coordinate the sweat equity program and general construction matters in coordination with the volunteer coordinator and construction manager.
* Manage all aspects of the mortgages held by the affiliate, including but not limited to: payoff requests, mortgage satisfactions, buyback protocols and delinquency management.
* Coordinate communication between mortgage servicer and homeowner related to matters involving monthly payments, escrow concerns, and loan modifications. Update homeowner services committee regarding delinquent accounts. Prepare recommendations related to past due accounts or other outstanding issues for executive director and board of directors, when necessary.
* Coordinate homebuyer events such as groundbreaking and dedications.
* Develop and manage regular communication to all mortgage holders.
* Review monthly mortgage servicing reports.
* Coordinate with mortgage servicing company with response to delinquent mortgages following established policies and procedures.

Homeowner Repairs:
* Coordinate with construction team to process applications for community homeowners that meet income requirements for affiliate supported repair programs.
* Evaluate repair program for best practices, preparing recommendations for updates as needed.
* Assist construction team with communication to homeowners regarding repair requests.
* Seek and manage all loan and grant funding opportunities available for this program.

Additional Duties
* Assure current practices managed by this position are consistent with HFHI, state, and local affiliate policies and practices, prepare recommendations for changes as needed and appropriate.
* Obtain and maintain Qualified Loan Originator (QLO) certification with HFHI.
* Complete annual filings to NMLS to maintain affiliate in good standing.
* Prepare and submit quarterly reports for HFHI and HFHMN.
* Represent the affiliate in the community as appropriate and/or requested.
* Assist the other staff with special event planning, promotion, and execution, especially those where homeowner presence is expected. Coach homeowners on their expectations for these events.
* Liaison to Homeowner Services committee, coordinate meeting schedule and agenda with committee chair, attend all committee meetings, prepare, and distribute meeting minutes.
* Participate in affiliate strategic planning process and oversee implementation of tactics in accordance with work plan.
* Other duties as assigned by the executive director. As priorities and needs of the affiliate change, this position may be required to take on additional job duties to promote efficiency in operations.

Required Knowledge and Skills
* Support and endorse the Habitat for Humanity mission
* Bachelor’s Degree in human services or business management or demonstrated career experience in lieu of degree.
* Understands importance of and maintains confidentiality of participants and affiliate information
* Demonstrated proficiency with computer skills, including Microsoft 365 and customer management software.
* Excellent written and verbal communication skills
* Ability to work with people of varying skill levels in a collaborative way
* Self-motivated, able to work independently with strong organizational skills
* Experienced communicator with demonstrated strong writing and public speaking skills
* Demonstrated integrity, organization, and attention to detail
* Willing to attend trainings/workshops and participate in webinars as identified in consultation with Executive Director
* Valid driver’s license and reliable transportation with ability to travel as needed. Must have a driving record that meets approval by affiliate auto insurer.
* Ability to use business phone application on a personal cell phone to make and receive calls outside the office setting.
* Background check (credit, criminal records, and sex offender registry) required
* Physical Demands: Extended time at desk with computer activity, standing and carrying material for meetings and presentations in various locations both inside and outside.
* Working Conditions: Uneven ground on build work sites, exposure to extreme temperatures, loud noises, and other adverse conditions associated with affiliate activity
* Schedule: Full-time with flexible scheduling to accommodate affiliate activity. Partial remote work opportunity available.
* Benefit eligible – current benefits: Paid Time Off (includes vacation and sick leave), Holidays, SIMPLE IRA with employer match (up to 3%), Health Insurance, Dental Insurance, Vision Insurance, Health Savings and Dependent * Care Spending accounts available (employee paid), disability and group term life insurance (employer-paid).
* This job description creates a general statement of expected duties but is not all inclusive nor does it create a contract.
* Two Rivers Habitat for Humanity is an Equal Opportunity Employer.

Education:
* Bachelor's (Preferred)
* License/Certification:
* Driver's License (Required)

* Pay: $53,000.00 - $57,000.00 per year
* Homeowner Services Manager
* Reports to: Executive Director
* Full time, Exempt, Benefit Eligible – Rochester, Minnesota

Application link: https://www.indeed.com/job/homeowner-services-manager-d0a2d7427cc84b0f
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About

Habitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work.

HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Function

US Affiliate

Auto req ID

10821BR

Position Category

Affiliate-Opportunity

Position Type

Affiliate

Geographic Location

North America

Location

Rochester, MN

Affiliate Name

Two Rivers Habitat for Humanity