Hospitality General Manager - Centurion New York

Job Description

The Hospitality General Manager leads the daily operations, CX strategy, and business performance for Centurion New York. This role is responsible for managing a high performing team while delivering best-in-class hospitality, lifestyle, and dining experiences that reinforce the value of membership.

The Hospitality General Manager oversees all aspects of daily operations across hospitality, food & beverage, experiential programming, servicing, and private events, while serving as the primary liaison across internal enterprise stakeholders and external operating partners. This role manages a complex, high-volume premium hospitality environment and is accountable for operational excellence, customer satisfaction, financial performance, team leadership, and strategic execution.

A successful Hospitality General Manager is an innovative hospitality leader with a passion for service, experiential concepts, and operational excellence. They possess the ability to lead cross-functional initiatives, inspire high-performing teams, and translate customer insights into elevated experiences that drive engagement, loyalty, and business growth.

Responsibilities

As a Hospitality General Manager, you will be responsible for:

• Managing operations budget and P&L

• Managing relationships with key partners and suppliers

• Executing and tracking metrics for the Operator

• Addressing guest feedback and concerns

• Execution and management of the defined servicing strategy

• Ensuring global compliance and regulatory adherence to policies and procedures

• Maintaining training plans for Servicing team and suppliers (for any new procedures or product features)

• Coaching your team to provide a high-touch, premium experience for all guests

• Inspiring your team to achieve their goals by providing continuous coaching, training and development; as well as, rewarding and recognizing accomplishments

• Managing the operation to ensure adequate servicing coverage is provided 365 days per year, which may include filling in when needed

• Working closely with the Operator to create a premium customer experience for all visitors

• Taking an active role with in-house events and programming

• Finding opportunities to improve operations and creating and implementing creative solutions to grow the business

Qualifications

A successful candidate will have the following qualifications:

• Minimum 5+ years in food and beverage management, hotel management, and/or luxury lifestyle/events sector

• Premium customer service experience

• Operations management experience with purchasing knowledge

• Leadership experience managing a team

• Demonstrated passion for service with the ability to resolve customer issues and concerns

• Ability to successfully understand and implement policies, procedures, and programs

• Ability to manage and resolve conflict

• Ability to drive and measure business results

• Strong analytical and creative problem-solving skills

• Meticulous with strong organizational and prioritization skills who can work well under pressure

• Ability to work flexible shifts

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​