Implementation Specialist IV

Position Overview:

The Retail Implementation Specialist IV will manage a small team of implementation specialists focused on the Retail segment of the industry and also act as a senior implementation specialist for our complex retail clients.

As the lead in the Retail group you will work with the VP of Deployment to identify and define/refine our implementation methodologies to align with changing business needs. Will collaborate with organizational stakeholders to develop clear statement of works and hold the team accountable. Leads and directs the work of the team and ensures continuous improvement.

As an implementation specialist you will analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gaps. In addition, this role manages a small team of other Implementation Specialists who support new and existing clients in the set up and use of purchased software.

Primary Responsibilities:

• Leads and directs the work of other employees.
• Analyze and model business requirements to create technical requirements.
• Translate client’s business needs into functional and design specifications.
• Perform the required research to identify gaps between the business requirements and the current functionality.
• Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications.
• Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance.
• Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.
• Prepare/Review System Functional Specifications and Business and Use Case documentation.
• Lead High Level Design and Best Practice sessions.
• Perform Use Case walkthroughs.
• Develop test cases and perform testing on changes and enhancements.
• Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.
• Investigate production issues and assist with troubleshooting, re-creating, and resolving those.
• Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.
• Work with third party vendors during requirements, design and testing phases.
• Escalate and communicate issues to VertexOne Management or Clients as needed.
• Work cooperatively in a team environment to meet the goals of the department and of the company.
• Client on-site meetings during key phases of the project (30% travel).

Minimum Qualifications:

• 10+ years working experience as a Consultant or Business Analyst in the Retail Utility industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc.
• Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems is required.
• Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation).
• Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira).
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.
• Experience working with AI tools for data analysis, process automation is preferred.
• Demonstrated experience in business process design and requirements analysis.
• Knowledge of and experience with Web APIs and Batch Processes is preferred.
• Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.
• Skills to identify, communicate, and resolve issues effectively.
• Strong ability to analyze issues and solve problems effectively.
• Ability to quickly grasp new concepts and manage change through innovation and flexibility.
• Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently.
• Excellent at multi-tasking while maintaining high standards and productivity.
• Ability to work well under pressure.
• Highly self-motivated and proactive.