Company Profile
80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 23 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and tractors.
JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products – and our name.
Position Purpose
This position is a fantastic opportunity to join the growing JCB Aftersales Team, reporting directly to the GM Aftersales. The role will task the candidate to demonstrate their selling skills while developing a wider skills base in negotiation, problem solving, CRM system use, customer, and account management.
The applicant will be the primary point of contact between our regional Aftersales Teams, dealers, customers, and our company HQ in Savannah GA. This individual will gain experience in the full Aftersales process from lead generation to parts delivery; qualifying sales leads, communicating with customers, facilitating JCB dealer parts orders, and managing logistics requests. This individual will be able to accept ownership for in bound and out bound communication, effectively manipulate complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. The candidate will ensure dealer inquiries are given personalized attention and are treated as a priority.
Position Type
Full time, Exempt
Major Tasks, Responsibilities & Key Accountabilities
- Follow up qualified leads for JCB dealers from Live Link and Salesforce, with a plan to close every lead.
- Manage all customer and dealer inquiries and respond within twenty-four hours.
- Serves as a primary point of contact for the field After Sales Staff to resolve order inquiries.
- Performs projects for the Aftersales Team as required.
- Conduct regular traction meetings to focus on individual development.
- Manage CRM database to ensure accurate tracking of prospects and opportunities.
- Provide timely and accurate quotes to customers and dealer partners.
- Provide weekly reporting on sales activity and pipeline.
- Proactive order management and customer service.
- Support sales campaigns and promotional activities.
Minimum Qualifications
- Bachelor’s or Master’s degree in business or a related field.
- Must pass any drug test, background check, and any pre-employment testing as applicable.
Preferred Qualifications
- Experience in Aftersales or Marketing.
- Experience in equipment, machinery, or construction Aftersales.
- Strong technical aptitude or understanding of heavy equipment.
- Knowledge of customer support systems/procedures or channels of distribution.
- Salesforce and CRM knowledge and experience.
Knowledge, Skills, Abilities & Competencies
- Proficient in Microsoft Office software
- Comfortable in an in-person office environment
- Technical competence is a plus
- Must be customer service oriented, flexible, and have a high energy level
- Must have excellent follow-through skills
- Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
- Must be open to domestic and international travel
- Desire and proven ability to learn and grow
Job Conditions
- Both office environment and occasionally manufacturing/factory environment
- Subject to noise and temperature changes
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee is occasionally required to stand and walk.
- The employee must frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
JobFamily
Sales
PayType
Salary