Cambrex
IT Analyst I
US-NC-High Point
Job ID: 2026-4896
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Cambrex - High Point
Overview
The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.
Responsibilities
- Provide desktop and end-user support for computers, peripherals, and applications
- Troubleshoot and resolve hardware, software, and network-related issues
- Monitor system performance and resolve performance concerns
- Install, configure, and maintain IT equipment and systems
- Support user account management including Active Directory
- Coordinate vendors and service providers
- Gather and document business and system requirements
- Assist with process mapping and system documentation
- Support system testing, validation, and implementation
- Assist with IT projects and continuous improvement initiatives
Qualifications / Skills
- Strong communication and customer service skills
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities
- Detail-oriented with strong documentation skills
- Ability to work in a regulated environment
- Self-starter who can work well independently or in groups.
- Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
- Experience in process mapping and modelling.
- Experience collaborating with corporate IT, site functions, and third-party vendors to support local business and operational needs
- Ability to create, maintain, and follow support documentation, work instructions, and standard procedures
- Preferred familiarity with GxP-regulated environments, including laboratory and/or manufacturing operations
Software Development Skills:
- Java/JavaScript/C#/.NET/Python
- AWS/Azure
- PowerBI
- Knowledge of process mapping tools
- Working knowledge of Project Management tools (JIRA, Asana, MS Project)
- Experience designing and developing technical documentation for regulated software applications
- Working knowledge of .NET, APIs and Webhooks
- Knowledge of Web development methodologies like SCRUM, and Agile.
- Excellent communication skills, both verbal and written
- Understanding of ITIL and Safe frameworks. ITIL certified a plus.
Qualifications
Associate’s degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor’s degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted.
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