IT Application Analyst

Position Summary

The IT Application Analyst reports to the Senior Manager of Application Services with focus on support of our care center applications. They will exercise full use of application standard principles, theories and concepts related to technical discipline and provide solutions to a variety of moderate to complex problems. Participate and lead activities relative to required applications with new Care Centers joining Proliance.

Establish and implement new or revised system requirements or procedures. Analyze user requirements, develop and implement systems for moderately complex processes and initiate corrective action as needed to stay on schedule. Provide daily support of applications, training of care center staff in existing and new clinical/business applications, support workflow analysis, improvement of efficacy within application and creation of technical and training documentation.

Schedule

Monday-Friday, 8am-5pm

Key Duties and Responsibilities

The key duties and responsibilities of the IT Application Analyst include, but are not limited to:

• Installation, maintenance, and support of software/systems to ensure optimal utilization.
• Works closely with customers and support partners to identify and troubleshoot problems and provide resolutions.
• Participate and lead problem management and troubleshooting teams on application centered issues.
• Design and coordination of system configurations.
• Work with Ambulatory Surgery Centers, Care Center staff to perform analyses, development, and improvements of workflows.
• Education of customers in efficient and effective use of applications.

• Lead and/or support of moderately complex projects or systems, which include planning and coordinating projects or tasks.
• Implementation of application relative to merger activities, onboarding, and domain migrations.
• Provide technical and operational guidance to ensure installed systems function effectively.
• Gather requirements, analysis and determine effective technology solutions on behalf of the business needs.
• Assist in development and testing of interfaces.
• Development and execution of application test plans in line with upgrades, patches, infrastructure and/or desktop configuration.
• Create and maintain application technical support documentation.
• Develop and maintain application end user and super user training curriculum as well as training our end users on the applications.
• Maintain up to date knowledge/training in all applications supported within the department.
• Triage, support and respond to reported incidents within agreed customer support service level agreements.
• Perform rotational support on-call duties.
• Perform other duties as required.

Education/Experience

• BA/BS in Business or Computer Science or related field or equivalent experience
• Minimum of four (4) years’ experience with healthcare or clinical systems
• 2-3 years with ambulatory healthcare preferred
• Experience supporting Orthopedics, ENT and Ambulatory Surgery Centers a preferred
• NextGen EHR and Practice Management or Amkai experience a plus
• ITIL certifications a plus
• Experience with training super users and end users
• Experienced with Citrix environments
• Valid WA driver’s license, insurance and dependable vehicle

Knowledge, Skills and Abilities

• Working knowledge of Information System principles which include: requirements definition, analysis, design, systems integration, development and execution of test plans
• Must have ability to exercise independent judgment in planning, organizing, and performing systems analyst tasks
• Exceptional analytical skills
• Ability to communicate technical issues to non-technical individuals
• Excellent ability to build and maintain interpersonal relationships
• Ability to effectively work with management, staff, physicians and vendors
• Accept change in a positive and professional manner
• Knowledgeable of application architecture
• Knowledgeable of database configurations, queries and elements
• Knowledgeable in Meaningful Use and ICD10
• Understanding of Interfaces/ HL7
• Ability to support multiple system platforms
• Experience with training super users and end users
• Written abilities in technical and support documentation
• SQL DBA understanding
• Knowledgeable of HIPAA privacy and security laws
• Knowledgeable of application architecture

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.