Company Profile
80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors.
JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products – and our name.
Position Purpose
To manage IT service delivery for JCB Inc. Working with Global IT teams, local resources and suppliers to ensure JCB Inc has the IT capabilities it requires to support sustainable business growth. The IT Manager - North America is based in San Antonio overseeing operations in North America.
Major Tasks, Responsibilities & Key Accountabilities
- Manage third party service providers ensuring JCB Inc receive good value and service requisite to support a rapidly growing business
- Ensure JCB Inc business continuity by overseeing and maintaining all critical IT capabilities held onsite in JCB Inc facilities including Infrastructure maintenance, platform security
- Support UK centralised Group IT with contributing to and writing of coherent and compelling business cases for:
- capital expenditure including infrastructure refreshes, new technology investment
- Operational expenditure including recruitment of personnel, expanding professional services, software requirements
- Manage local IT team in providing support for critical business applications [including SAP and PLM], ensuring alignment with Group IT's governance and strategic direction.
- SAP Functional and Technical Consultants will be part of a matrix reporting model. They report to Group IT for Functional and Technical responsibilities and to IT Manager NA for administrative requirements.
- Manage local IT team in delivering End User Compute support for JCB approved operational software and devices
- Ensure adherence to and adoption of UK Group IT security principles and policies
- Maintain strong working relationships with business stakeholders to understand business objectives and priorities
- Maintain strong working relationships within Group IT to leverage the best support for JCB Inc
- Planning quarterly project activities in line with strategic objectives.
- Personal and professional development of the JCB Inc. IT team members.
Minimum Qualifications
- A minimum of 10 years in an IT based role, 3 in management
- Experience/exposure to Microsoft Office 365 suite
- Experience providing IT services in a manufacturing environment
Knowledge, Skills, Abilities & Competencies
- Must have experience managing LAN, WAN, enterprise storage, servers, Windows platforms, virtualization
- Must have an understanding of IT Service Management principles, preferably ITIL
- Must be pro-active and demonstrate JCB’s principles: Sense of urgency, humility, can-do attitude, pride.
- Must have good communication skills (written and verbal), the ability to process and interpret complex technical information, the ability to manage multiple priorities and manage own workload to meet project deadlines, the ability to manage a team of IT professionals setting objectives and developing their skills
Job Conditions
- Both office environment and occasionally manufacturing/factory environment
- Subject to noise and temperature changes
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee is occasionally required to stand and walk.
- The employee must frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
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