IT Support Specialist II

Core4ce

IT Support Specialist II
1206-383

Core4ce is hiring an IT Support Specialist II to join the team in San Antonio, Texas.

Responsibilities:

Monitor and answer service desk calls and emails to assist customers requiring technical support

Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership

Add detailed work notes to all assigned tickets until resolved or escalated to another team

Provide status updates when requested

Move, setup, and/or install IT hardware for customers

Troubleshoot and repair/resolve various issues/requests for peripheral devices

Install, troubleshoot, and resolve software issues/requests

Provide desk-side end user support when necessary

Update and document inventory changes when necessary

*This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.

Requirements:

Knowledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software

Ability to attain T3 Suitability clearance

Active Security+

Must be able to lift 50 lbs

2 years of professional experience in information technology or a directly related field

Proven experience providing IT support to users via phone, email, and/or in person

Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products

Preferred:

Bachelor’s degree from an accredited university

One or more IT certifications such as A+, Network+, ITIL, etc

Why Work for Us?

Core4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance warfighting outcomes.

We offer:

• 401(k) with 100% company match on the first 6% deferred, with immediate vesting
• Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce
• Unlimited access to training and certifications, with no pre-set cap on eligible professional development
• Tuition assistance for job-related degrees and courses
• Paid parental leave, PTO that grows with tenure, and generous holiday schedules
• Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing.

Join us to build a career that matters—supported by a company that invests in you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.

San Antonio, Texas, United States

Full-Time/Regular

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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