[ITSM Automation Specialist (Information Systems Specialist 5]

Initial Posting Date:

09/26/2025

Application Deadline:

10/10/2025

Agency:

Oregon Health Authority

Salary Range:

$5,638 - $8,525

Position Type:

Employee

Position Title:

[ITSM Automation Specialist (Information Systems Specialist 5]

Job Description:

Opportunity Awaits, Apply Today! - [ITSM Automation Specialist/Information Systems Specialist 5]

We are seeking a highly skilled ITSM Automation Specialist to design, implement, and maintain automated workflows within our IT Service Management (ITSM) platform, with a strong focus on service catalog products. This role will partner with business users, service owners, and technical teams to ensure our service catalog delivers intuitive, efficient, and compliant solutions that improve end-user experience and operational efficiency. This position will use web development techniques to create value for business units by reducing the amount of manual work needed to accomplish tasks.

For a full review of the position description, please click here.

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

What We Are Looking For

Minimum Qualifications: These qualifications must be visible in your application for consideration.

MINIMUM QUALIFICATIONS: Information Systems Specialist 5

(a) Four (4) years of information systems experience in:

JavaScript, PowerShell, or other programmatic languages

COTS-based product administration, development, and design with preference on ITSM tools Customer service and product presentation General I.T. roles and experiences

OR

(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
two (2) years of information systems experience in:
JavaScript, PowerShell, or other programmatic languages

COTS-based product administration, development, and design with preference on ITSM tools Customer service and product presentation General I.T. roles and experiences.

OR

(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application.

• Strong ITSM Process Knowledge – Deep understanding of ITIL principles, especially service catalog, request fulfillment, and incident/change processes.
• Automation Expertise – Experience designing and implementing workflow automations, integrations, and orchestration across ITSM platforms or other COTS based products.
• Technical Proficiency – Skilled in scripting (e.g., JavaScript, PowerShell) and familiarity with APIs, REST, and system integrations.
• Analytical & Problem-Solving Skills – Capable of analyzing complex requirements and translating them into efficient, automated solutions.
• Collaboration & Communication – Works effectively with all parties (business users, service owners, developers, and support teams) to gather requirements and deliver solutions.
• Knowledge of UX best practices to improve the navigation of developed products and increase ease of use.

Special Requirements: To be hired, you must have a criminal records and driving records check that meets OHA criteria at the time of hire, and throughout employment.

Application Guidance

How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, cover letter, and answer all supplemental questions.

• External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.

After You Apply:

• Before the job announcement closes, log in to your Workday account to check for pending tasks under “My Applications” and complete them.
• Remember to check your email (including your junk folder) and Workday inbox for updates on your application.
• We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

Reminders:

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job!
• This announcement is for one full time permanent represented ITSM Automation Specialist based out of Salem, OR.
• This position is based out of Salem, OR with fully remote work being an option. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions.
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Umulkher Abdullahi at: Umulkher.Abdullahi@oha.oregon.gov | 503-569-8811.

Benefits of Joining Our Team

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including:

• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
• Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

• Training opportunities that will help grow your career with the State of Oregon.

Additional Details

• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.
• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on any protected class—including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation—and we do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon