ITSM Senior/UKHC

Job Title
ITSM Senior/UKHC

Requisition Number
RE53752

Working Title
ITSM Senior

Department Name
H3997:EVPHA Information Technology

Work Location
Lexington, KY

Grade Level
12

Salary Range
$62,400-111,634/year

Type of Position
Staff

Position Time Status
Full-Time

Required Education

BS

Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

5 yrs

Required License/Registration/Certification

None

Physical Requirements

The physical requirements of this position include: communicating effectively; building positive working relationships with individuals from diverse backgrounds; abiding by University and UKHC guidelines; maintaining confidentiality; prioritizing and managing work effectively; providing exceptional customer service; performing work in a sedentary position; reporting to meetings at different locations both on campus on off campus; and interacting with individuals from various levels throughout the University and the Enterprise.

Shift

Monday – Friday; 8:00am – 5:00p with some holidays and weekends per business needs.

Job Summary

This position is responsible for the management of the new enterprise level ITSM platform, ServiceNow. This includes developing modules for supporting management of Incidents, Problem, Projects and Portfolios, Demand, Resources, Knowledge Articles, Configuration Management Database and many other areas.

Please note: Effective 7/1/2026, this position will be titled Systems Support Analyst Senior and will report through Information Technology Services in Beyond Blue.

Skills / Knowledge / Abilities

Preferred candidate will have 3 or more years’ experience in ServiceNow administration.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Bachelor’s Degree or higher highly preferred.

Deadline to Apply
03/31/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.