JOB SUMMARY
The Loan Fraud Manager will act as the primary resource for all loan fraud matters within the organization. This position requires a highly analytical, detail-oriented professional with extensive experience in loan fraud detection, investigation, and prevention in a financial institution setting. The specialist will work closely with the Fraud Operations team and cross-functional teams including lending, retail, compliance, legal, and risk to identify suspicious activities, lead investigations, recommend policy enhancements, and support regulatory compliance.
ESSENTIAL FUNCTIONS
- Design and lead the loan fraud prevention program, aligning strategies with the organization’s lending practices, risk appetite, and regulatory requirements.
- Coordinate organization-wide loan fraud detection strategies, collaborating with consumer and commercial lending, underwriting, retail, and credit admin teams to enhance fraud mitigation capabilities.
- Lead the detection, investigation, and resolution of loan fraud cases, including application fraud, identity theft, document forgery, and insider fraud.
- Review loan applications and documentation to identify inconsistencies, red flags, and potential fraud indicators.
- Track and analyze loan fraud data to identify emerging trends and patterns; prepare and present reports to senior leadership to inform strategic decision-making.
- Create and maintain a loan fraud risk assessment process, coordinating with credit administration to evaluate risks across origination, servicing, and collections to identify evolving fraud threats.
- Conduct interviews, gather evidence, and prepare detailed fraud investigation reports for internal and external stakeholders, including law enforcement and regulatory bodies.
- Maintain up-to-date knowledge of emerging fraud schemes, industry trends, and regulatory changes impacting loan fraud.
- Recommend and assist in the implementation of fraud prevention technologies, data analytics tools, and process improvements.
- Train and advise credit union staff on loan fraud awareness and best practices.
- Support audits, regulatory examinations, and compliance initiatives related to fraud risk management.
- Serve as the escalation point for complex or high-risk fraud cases.
- Maintain confidentiality and integrity in handling sensitive information.
- Other duties as assigned
KNOWLEDGE, SKILLS & COMPETENCIES
- Model excellent member service behaviors (both internal and external customers) and ability to coach others in this area.
- Highly proficient in identifying, analyzing and solving complex situations or problems. Ability to act in a decisive and sometimes urgent way to achieve results.
- Demonstrate a high level of professionalism, problem solving, organization, prioritization, and motivation to accomplish defined goals.
- Demonstrate strong technical skills, regulatory/compliance knowledge and the ability to apply both independently.
- Ability to work independently and exercise sound judgment with sensitive or confidential information.
- Proficiency in data analysis tools and techniques is a plus.
- Strong knowledge of Reg. Z, FCRA
- Work effectively as part of a team with strong interpersonal communication skills.
- Strong computer skills including MS Office suite of programs, databases and operations systems.
- Ability to manage multiple investigations and priorities simultaneously.
- Strong written and verbal communication skills, capable of preparing clear and concise reports.
- Ability to collaborate effectively across departments and provide training or guidance on fraud awareness.
QUALIFICATIONS
- Bachelor’s degree in finance, criminal justice, business administration, or related field preferred, or equivalent experience in lieu of degree.
- Minimum 5 years of experience in fraud investigation or risk management, with a focus on loan fraud in a financial institution (credit union experience highly preferred).
- Proven track record of independently managing complex fraud investigations.
- Professional certifications such as CFE (Certified Fraud Examiner) strongly preferred.
- Strong understanding of lending processes, credit risk, and underwriting.
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.
JobFamily
Fraud Mitigation
JobFunction
Fraud Mitigation
PayType
Salary