Job Title: Mailroom Quality Assurance Specialist
Department: Operations
Reports to: Manager, Quality & Operations Support
Position Description:
We are seeking a detail-oriented individual to join our team as a Mailroom Quality Assurance Specialist. The primary responsibilities of this role include auditing letter generation reports, ensuring compliance with service level agreements, maintaining mail logs, and supporting mailroom operations. The ideal candidate will possess strong computer skills, including proficiency in Microsoft Word and Excel, and will work closely with compliance and leadership to ensure adherence to regulations.
Office Location:
- Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Hybrid)
Shift:
- Tuesday-Saturday
Responsibilities and Duties:
Responsibilities include, but are not limited to the following:
- Audit letter generation reports and create or fix letters as needed.
- Monitor reports to ensure vendor compliance with service level agreements.
- Generate and maintain mail logs, ensuring they are accurately loaded into the system.
- Ensure timely provision of letters to vendors according to established protocols.
- Generate manual letters using provided templates and system data when necessary.
- Generate, print, log and mail letters.
- Collaborate with compliance teams to facilitate access to letter logs for audits.
- Audit letter templates and content to ensure compliance with regulatory standards.
Qualifications:
- This is a hybrid role and requires you to go to the office once a week at a minimum.
- Must be able and willing to travel to corporate office as needed for role and duties.
- Must have reliable internet service.
- Must work Saturdays
- Proficiency in Microsoft Word and Excel.
- Strong attention to detail and accuracy.
- Excellent organizational and time management skills.
- Ability to work independently and collaboratively within a team environment.
- Strong communication and interpersonal skills.
- Capable of following an issue through to its conclusion
- Must be able to work at a fast pace managing large amounts of responsibilities while maintaining attention to details.
- Highly self-motivated and able to work with minimal supervision
- Must be able to sit at desk in front of computer for long periods of time.
Proven Personal Attributes:
- Detail oriented and displays good organizational skills.
- Ability to multitask in a fast-paced work environment.
- Highly self-motivated and able to work with minimal supervision
- Customer service oriented with good oral and written communication skills.
- Self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.
- Ability to remain calm under pressure and manage stressful situations.
- Ability to maintain a high level of confidentiality and remain HIPAA compliant.
tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.