Manager, Business Analyst Commercial Operations

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

Bristol Myers Squibb is seeking an experienced and driven Business Analyst to join the Commercial Operations Team.

In this role, you will serve as a key functional expert on our applications supporting Commercial Operations (US & Ex-US) and Global Patient Services (GPS), bridging the gap between business stakeholders and technical delivery teams. You will lead requirements management ensuring compliance with GxP standards and enterprise best practices.

This high-impact position demands deep business acumen, strong analytical thinking, and the ability to partner seamlessly with global, cross-functional business and technical teams in a dynamic Agile environment.

Key Responsibilities

Requirements & Functional Analysis

• Collaborate with business stakeholders to gather, document, and refine business requirements as user stories
• Utilize AI tools for documentation and analysis to improve quality, consistency, and efficiency of business requirements and user stories.
• Conduct requirement gap and impact analysis, functional risk assessments
• Assess user stories with a deep understanding of technical capabilities and assign appropriate size and complexity estimates
• Partner closely with the BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, and sprint demos
• Collaborate with technical teams on integration mapping and design
• Support the team in defect management - triaging and resolving priority defects
• Assess the impact of new requirements on translation needs and manage the end-to-end translation process
• Build and execute the strategy for translations for new languages and markets
• Author and maintain GxP documentation and SDLC artifacts such that it adheres to pharmaceutical industry compliance standards
• Mentor and guide team members on requirement management best practices, sprint delivery, and release demos
• Identify opportunities where AI-based capabilities can enhance business workflows, translation processes, release demo development, and other operational efficiencies.
• Drive continuous improvement and process efficiencies across releases and enhancements, including the thoughtful adoption of automation and AI-enabled capabilities

Qualifications

Education

• Bachelor's degree in Computer Science, Management Information Systems, or a related field (required)
• Master's degree (preferred)

Experience

• 5–7 years of experience in IT project execution and/or business consulting on large enterprise implementations
• 3+ years of experience working in JIRA, Confluence, Figma (Wireframes)
• 2+ years of experience in the pharmaceutical industry (preferred)
• Cell Therapy domain knowledge (a plus)
• Proven experience working with onsite and offshore delivery teams; systems supporting multi-product, multi-region (preferred)
• Experience leveraging AI-enabled tools to support business analysis activities (preferred)
• 3+ years of experience with Salesforce technology (a plus)

Certifications(a plus)

• Salesforce Certifications (preferred)

Skills & Competencies

• Excellent written and verbal communication skills, with the ability to convey complex information to both business and technical audiences at all levels
• Strong interpersonal and collaborative skills; ability to build relationships across a matrixed, global organization
• Advanced JIRA proficiency in managing complex business requirements
• Demonstrated ability to manage a complex vendor environment
• Strong working knowledge of SDLC methodologies, particularly Agile/Scrum
• Ability to evaluate, adopt, and responsibly use AI-powered tools to enhance analysis, documentation quality, and team productivity
• Self-motivated with a continuous improvement mindset

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

New Brunswick - NJ - US: $94,180 - $114,124


The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1601305 : Manager, Business Analyst Commercial Operations