Manager, Commercial Engine Strategy & Data Intelligence
Manager, Commercial Engine Strategy & Data Intelligence
Manager, Commercial Engine Strategy & Data Intelligence
- 400 Summer Street, Boston, Massachusetts, United States
- Full Time
About the Job:
The Manager, Commercial Engine Strategy & Data Intelligence supports the execution and continuous improvement of FMIs Commercial Enginethe integrated workflows, data, and decision signals that enable effective commercial execution and customer engagement.
This role partners closely with Commercial, Product, and Operations stakeholders to operate, monitor, and improve core commercial workflows, ensure highquality data capture, and translate structured inputs into actionable insights. The Manager is responsible for driving daytoday execution, identifying workflow and data issues, and implementing practical improvements that enhance efficiency, data reliability, and customer experience.
Key Responsibilities:
- Commercial Engine Execution & Workflow Support:
- Support the execution of standardized commercial workflows across the endtoend commercial lifecycle (targeting, engagement, conversion, retention)
- Monitor workflow performance and adoption, identifying friction points and gaps impacting execution or customer experience
- Implement defined process improvements and support change management to increase consistency and effectiveness
- Data Integrity & Decision Support:
- Ensure accurate, timely data capture within commercial systems (e.g., CRM) through disciplined processes and controls
- Support pipeline visibility, performance reporting, and basic forecasting inputs to enable effective decisionmaking
- Partner with analytics colleagues to translate operational data and customer inputs into usable insights
- Customer Experience & VoiceofCustomer Support:
- Support the capture of structured voiceofcustomer (VOC) inputs within commercial workflows
- Help translate customer feedback and experiential data into actionable themes and opportunities
- Partner with Business Operations and Insights teams to support initiatives that improve the endtoend customer experience
- Systems, Tools & Enablement:
- Support the maintenance and enhancement of commercial dashboards, tools, and reporting views
- Ensure stakeholders have access to clear, reliable information to support prioritization and execution
- Assist in testing and rollout of system enhancements and workflow improvements
- CrossFunctional Collaboration:
- Partner closely with Commercial, Marketing, Product, Operations, and Technology teams to support aligned execution
- Participate in issue resolution, rootcause analysis, and continuous improvement efforts
- Contribute to a culture of accountability, operational excellence, and customercentric thinking
Qualifications:
Basic Qualifications:
- Bachelors degree in business, life sciences, or a related discipline
- 46+ years of experience in commercial operations, business operations, sales operations, insights, or enablement
- Experience working with CRM systems, workflows, and performance data
Preferred Qualifications:
- Strong analytical and problemsolving skills
- Ability to translate data and process observations into practical improvements
- Experience in diagnostics, biopharma, or healthcare
- Familiarity with voiceofcustomer programs or customer experience initiatives
- Experience working crossfunctionally in a matrixed environment
- Strong communication and stakeholder collaboration skills
- Understanding of HIPAA and the importance of patient data privacy
- Commitment to FMI values: Integrity, Courage, and Passion
The expected salary range for this position based on the primary location of Boston, MA is $103,440 - $129,300 per year. The salary range is commensurate with Foundation Medicines compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.
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