Manager-Compliance

Job Description

The Global Financial Crimes Surveillance Unit (GFCSU), within Global Financial Crimes Compliance (GFCC), plays a critical role in detecting and mitigating financial crime while ensuring compliance with global regulatory requirements.

This role offers the opportunity to lead key initiatives within the Enhanced Due Diligence (EDD) workstream, supporting the evolution of processes, controls, and operational effectiveness. You will partner across teams to deliver impactful solutions, enhance risk mitigation, and drive continuous improvement in how financial crimes investigations are conducted.

This is a highly visible role that provides exposure across GFCC and the opportunity to build project, operational, and stakeholder management skills, while directly contributing to strengthening American Express’s financial crimes compliance framework.

Responsibilities

How will you make an impact in this role?

• Lead and execute key initiatives within the EDD workstream, supporting enhancements to investigative processes and controls
• Manage multiple projects simultaneously, including planning, tracking milestones, and ensuring timely delivery of outcomes
• Partner with GFCSU, GFCC, and cross-functional teams to implement process improvements and drive operational efficiency
• Identify opportunities to streamline workflows and enhance scalability through process optimization and automation
• Support capacity planning and volume forecasting tied to business changes, product launches, and evolving risk landscapes
• Develop and maintain clear documentation, including procedures, process flows, and change management materials
• Communicate project updates, risks, and outcomes through structured reporting and presentations to stakeholders
• Contribute to risk and control activities, including process risk assessments and control validation efforts
• Collaborate with partner teams to identify, escalate, and resolve operational challenges
• Act as a resource within the EDD workstream, supporting consistency and best practices

Qualifications

• 3+ years of experience in compliance, financial crimes, operations, audit, or related fields
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to identify trends and recommend solutions
• Excellent written and verbal communication skills, including the ability to present information clearly to stakeholders
• Proven ability to collaborate and build relationships across teams
• High level of organization and attention to detail

• Experience in BSA/AML, EDD, sanctions, anti-corruption compliance, or financial crimes investigations
• Experience supporting process improvement, project delivery, or change management initiatives
• Exposure to operational planning, forecasting, or workflow optimization
• Bachelor’s degree or equivalent experience

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​