Welcome to Whataburger Careers!
The Digital Delivery Operations Manager plays a critical role in advancing Whataburger’s digital and omnichannel growth. This individual is responsible for leading and optimizing digital ordering operations across Whataburger’s mobile app, web ordering, and third-party delivery platforms. They serve as the product owner for Online Ordering (OLO) and are the primary liaison with external delivery partners including DoorDash, Uber Eats, Favor, Grubhub, 7NOW, and ezCater.Total Rewards:
- Competitive Weekly Pay
- Bonus Program with 250% Upside Potential
- Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance
- Opportunities for Career Development and Growth
- Healthcare and Life Insurance Benefits
- Paid Time Off - 5 Weeks on Day 1
- Flex Weeks - Remote Work Arrangement
- Paid Corporate Holidays
- 401(k) Savings Plan with a Competitive Company Match
- Paid Parental Leave – Subject to Eligibility Requirements
- Short-Term Disability
- Long-Term Disability
- Scholarship Program - You and Your Dependents are Eligible!
- Whataburger Family Foundation (Hardship Grant Assistance)
- Discounted Meals For You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and Recognition For All You Do
- Retirement Celebration Program
Responsibilities:
- Manages the configuration and consistency of digital menus across all platforms—including mobile app, website, and third-party delivery services—for both new and existing locations.
- Collaborates with cross-functional teams to implement menu updates and ensure alignment with operational capabilities and marketing initiatives.
- Monitors and resolves any menu discrepancies or issues impacting digital channels.
- Provides department leadership toward creating, maintaining, and marketing the enterprise vision and direction.
- Consults on the implementation of business solutions based on the enterprise’s development.
- Leads the onboarding process for new restaurant locations into all digital systems, ensuring data accuracy (e.g., address, hours, geo-coordinates).
- Evaluates emerging technologies and vendors to assess their strategic value, providing recommendations on adoption or investment opportunities.
- Develops and maintains the digital product roadmap for menu and location management systems, with a focus on enhancing user experience and operational efficiency.
- Develops project estimates and timelines for digital ordering requirements and enhancements..
- Leverages customer feedback and data analytics to inform and optimize the Digital Ordering Roadmap.
- Utilizes database queries to analyze performance indicators, evaluate experiments to make data driven decisions.
- Understands third-party delivery marketing strategies and uses performance metrics to evaluate and optimize campaign effectiveness.
- Assumes additional responsibilities as assigned.
Education:
- Bachelor’s degree in Business Administration, Marketing or Information Technology or any equivalent combination of education and experience
Experience:
- Digital Ordering Platform experience developing and managing high-tech products and/or services
- Experience with delivery operations
- 3+ years’ experience in Digital Ordering Management and 3rd Party Delivery
Knowledge, Skills & Abilities:
- Ability to grasp and understand system architecture and product capabilities to be able to be a product expert to both the business and technical teams
- Ability to work with information and technology-focused teams, including internal and external stakeholders, to achieve common goals
- Strong business planning, forecasting, problem solving, and analytical skills
- Ability to communicate, influence and negotiate decisions while motivating staff
- Ability to create and implement given strategic direction
- Ability to work in a team environment
- Ability to take customer research and data and translate that into requirements
- Ability to understand the customer’s problems to ensure that solutions are solving for the root needs of the customer
- Proficiency in MS Office Word, Outlook, Excel, and PowerPoint, required
- Intermediate proficiency in SQL, Azure, Google Tag Manager, Google Analytics, Firebase, preferred
- Knowledge of application development
- Knowledge of database architecture
- Understanding of the software development lifecycle
- Understanding of the interactive marketplace including its culture and consumers
- Proficiency in Workday (as applicable)
Working Conditions/Travel Requirements:
- Expected to work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and work outside of normal business hours when necessary
- Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary