Manager-Digital Product Operations

Job Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

At American Express we are focused on providing the best customer experience everyday through a differentiated set of products and services. AXP’s risk management capabilities are at the core of delivering the best customer experience, while managing credit and fraud losses to the lowest levels in the industry. With our mix of assets such as closed-loop data, machine learning models, underwriting techniques on a modern technology stack, we are re-imagining how payment experiences, and risk management converge in a more modern, digital, and connected world.

Responsibilities

Key Responsibilities:

• Support the Program Management Office (PMO) in planning and coordinating activities across all phases of the software delivery lifecycle, enabling the delivery of capabilities that drive risk mitigation for existing customers across underwriting, communications, and collections as part of the WTTC program.
• Drive end-to-end progress across Credit, Fraud, Foundational, and Non-Risk journeys, ensuring alignment to timelines, priorities, and program objectives.
• Collaborate with Strategy, Product, and Solution Management to facilitate capability and feature definition, ensuring clear documentation and effective tracking of progress across the delivery lifecycle.
• Build and manage stakeholder relationships across lines of business to drive alignment and visibility of enterprise program dependencies.
• Track and maintain an integrated view of the roadmap, including cross-team progress, key dependencies, and highlighting risks or gaps to ensure overall program health.
• Support forecasting and tracking of feature delivery across Program Increments (PIs), while identifying process gaps and driving improvements to enhance delivery efficiency.
• Support evolving ways of working, including agility sessions and enterprise initiatives, while enabling adoption of new tools and supporting change management efforts across the program.

Qualifications

Minimum Qualifications:

• 3-4 Years of experience in Credit and/or Fraud Risk domains, with a track record in transformation or change management initiatives.
• Proven ability to deliver large, complex programs within matrixed organizations and across multiple lines of defense.
• Strong problem-solving skills with the ability to balance strategic thinking and attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
• Bachelor’s degree in business administration, Computer Science, Engineering, or a related field preferred.
• SAFe, PMP (PMI), or equivalent project management certification preferred.

Leadership Skills:

• Strong relationship management and influencing skills across diverse teams and seniority levels.
• Confidence and integrity, with the ability to constructively challenge and be challenged.
• Ability to communicate risks and insights clearly to stakeholders, including senior leadership.
• Excellent verbal and written communication skills.
• High energy, positive attitude, and strong team orientation.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​