Manager - Enterprise Agentic Search Engineering

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth.

As the Manager of Enterprise Agentic Search Engineering, you will play a key role in operationalizing and advancing American Express’s enterprise-wide strategy for the next generation of Search. Reporting to the Director of Enterprise Agentic Search, you will help drive the evolution of our approach to discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems.

Why This Role Matters

The Manager, Enterprise Agentic Search Engineering, plays a pivotal role in shaping how customers discover, understand, and interact with the American Express brand in an AI-first landscape. This role turns strategy into reality—building the foundations, frameworks, and tooling that empower teams around the world to succeed in next-generation Search.

Responsibilities

• Support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems.
• Partner with Technology and Product teams to evaluate, test, and scale emerging AI-powered search capabilities, automation opportunities, and agentic experiences.
• Design and lead experiments that assess how AI-driven search, answer engines, and agentic workflows impact discoverability, engagement, and business outcomes.
• Prototype and evaluate new AI-enabled workflows, tools, and processes that improve the efficiency and effectiveness of enterprise Search programs.
• Identify opportunities to leverage AI, automation, and emerging technologies to improve Search performance, content discoverability, and customer journeys.
• Translate technical findings into actionable business recommendations and scalable frameworks for adoption across markets and business units.
• Serve as an internal expert on AI-search experimentation, helping teams understand emerging capabilities and their practical applications.
• Translate enterprise-level priorities into actionable workstreams, frameworks, and toolkits for global teams. Lead planning, coordination, and tracking of multi-workstream program.
• Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines.
• Support relationship management with key external partners (e.g., Google, Microsoft, OpenAI, Perplexity).

Qualifications

• 4–6+ years of experience in SEO, digital marketing, marketing technology, or related domains

• Understanding of modern search transformation, including AI-driven search, answer engines, conversational agents, multimodal discovery, and emerging agentic experiences.

• Hands-on experience experimenting with AI tools, automation, workflows, prompt engineering, APIs, or emerging marketing technologies strongly preferred.

• Demonstrated ability to evaluate new technologies, run structured experiments, and translate findings into business recommendations.

• Strong program management and project management skills with experience leading cross-functional initiatives.

• Demonstrated ability to translate technical or emerging concepts into practical, scalable frameworks and business recommendations.

• Comfort operating in fast-paced, ambiguous environments with rapidly evolving technologies.

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​