Manager Operations

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:

Full time

Department:

Pediatrics

All Locations:

10 Gove Street – Taylor Building

Position Summary:

The Operation Manager is responsible for supporting the administrative and medical director with ongoing department development and monitoring of workflows. Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance.

Essential Duties & Responsibilities:

• Template management: Creates, enters, and adjusts templates and schedules. Assist with physician coverage of evenings, weekends, and holidays.
• With the medical director, develop and distribute the “On Call Schedule” if needed.Coordinate on call activities as needed.
• Reassign PCP as needed.
• Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)
• Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting, as determined by the department.
• Coordinate a schedule for all nurses, MA’s, and clerical support.This includes processing time-off requests, both planned and unplanned.Evaluate staffing and workflow daily to determine staffing needs.
• Approves payroll within Workday as needed and directed by AD.
• In coordination with the directors’ orientation of all staff to the EMR/MIS department, security access forms for MIS, scheduling of mandatory classes for new employees, and obtaining the provider numbers from MIS.Communication with IT about staff assignments and the level of access.

EXPERIENCE:

• Bachelor’s degree in health care administration or related field required, Master’s preferred
• Direct customer service in health care is a plus
• Experience with data management and analytics.
• Prior ambulatory management experience preferred

SKILLS/ABILITIES:

• Exceptional customer service and problem-solving skills
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Awareness and appreciation of the continuous improvement processes
• Strong computer skills
• Awareness of state-of-the-art technology to solve operational issues
• Analytical skills necessary to review reports and identify trends/issues
• Demonstrates ability to work in a fast-paced environment, performing multiple tasks simultaneously

Annual Salary Starting at $70,720.00, and up to $110,240.00 based on years of experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.