Manager, Product Operations - Resy

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

About the Role:

Resy is looking for a Product Operations Manager to join our team. As a Product Operations Manager you will be responsible for driving key initiatives and processes that will enable the Global Dining Product organization to continue scaling and delivering best-in-class experiences for our users. The role encompasses various responsibilities including managing project operations for roadmap initiatives, driving end to end delivery of process and systems improvements, and ongoing management of current efforts designed to empower product and deliver on needs of our business stakeholders.

The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process improvement and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor.

How will you make an impact in this role?

• Define and implement unified systems and processes that increase velocity, visibility, and reduce risk across the product development lifecycle
• Project manage critical product changes through project delivery and maintenance phases
• Manage ongoing release management and roadmap activities
• Collaborate closely with product, design, UX research, engineering, data, and servicing stakeholders
• Support programmatic delivery and execution of Enterprise initiatives
• Contribute to high-performing team culture that values innovation, collaboration, and continuous improvement

Minimum Qualifications:

• At least 2+ year experience in Product or Product Operations
• Skilled at project management across various stakeholders
• Understanding of software lifecycle management
• Exceptional verbal and written communication skills
• Proven ability to create clarity in ambiguity and lead through influence across various stakeholders
• A self-starter with strong attention to details
• Approach challenges as new opportunities

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.