Manager-Quality Engineering - Tech Web & Mobile

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We’re looking for a Manager, Quality Engineering to work on award winning mobile applications (#1 in JD Power 2021 Mobile App survey) that will be used by tens of millions of American Express cardholders around the world. We want someone with strong technical skills and creativity. Should enjoy solving tough problems and working with new technologies. You should not be shy about sharing your ideas and be obsessive about user experience and high quality.

You’ll be part of the Mobile Engineering team whose mandate is to develop new products and platforms for American Express customers. Mobile Engineering’s aim is to build interactive experiences at all touch points of a consumer's journey whether before, at, or after the time of purchase.

You’ll be working in a fast-paced environment with the stability of working for a Fortune 100 company. Your primary responsibilities will be to work on a small team of engineers developing mobile products. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity.

Responsibilities

• Define and drive the Quality Engineering strategy aligned with organizational and engineering goals.

• Drive an automation-first mindset across teams to improve efficiency, scalability, and release confidence.
• Champion shift-left testing and enforce quality standards, governance frameworks, and release readiness criteria.
• Evaluate, adopt, and optimize modern QE tools, including AI-assisted testing, CI/CD integrations, test data management, and observability solutions.
• Standardize testing tools, frameworks, and best practices across teams to ensure consistency and scalability.
• Own and continuously improve production defect leakage metrics.
• Lead root cause analysis (RCA) for escaped defects and implement preventive improvements.
• Escalate critical quality issues with clear impact analysis and mitigation plans.
• Define, track, and report on key quality metrics including defect leakage rate, automation coverage, regression cycle time, flaky test rate, production incidents linked to quality gaps, and overall release health.
• Use data-driven insights to improve processes, tooling effectiveness, and delivery predictability.
• Build, scale, and sustain a high-performing Quality Engineering team.
• Mentor and coach QE engineers to foster technical excellence and ownership.
• Act as the release quality gatekeeper, prioritizing defects and making risk-based decisions.
• Plan and allocate QE bandwidth effectively across initiatives based on business priorities.
• Partner with Engineering, Design and Product teams to embed quality into design, development, and release cycles.
  Advocate for quality as a shared responsibility across the organization and drive a culture of continuous improvement.

Qualifications

• Bachelor’s degree in computer science, Engineering, or related technical field (or equivalent practical experience).
• 12+ years of experience in Quality Engineering / Software Testing, with at least 5 years in a people management or lead capacity.
• Strong hands-on experience with test automation frameworks across UI, API, mobile platforms.
• Proven experience implementing automation-first strategies and reducing manual regression cycles.
• Experience integrating automated testing into CI/CD pipelines.
• Solid understanding of SDLC, Agile methodologies, and release management processes.
• Demonstrated experience owning quality metrics such as defect leakage, automation coverage, and regression cycle time.
• Strong experience with AI-assisted testing tools and modern QE platforms.
• Experience driving root cause analysis for production defects and implementing preventive improvements.
• Strong cross-functional collaboration skills with Engineering, Product, and DevOps teams.
• Ability to make risk-based release decisions and communicate quality posture to leadership.
• Excellent communication, leadership, and stakeholder management skills.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.