Job Description:
The Role
The primary purpose of your role is to provide analytical and process improvement support for initiatives aimed at improving quality across Fidelity Charitable. As part of your role, you will consider all aspects of people, process and technology as you analyze and synthesize data from a variety of sources, document processes and issues, offer new and innovative solutions and implement improvements that deliver business value
The Expertise and Skills You Bring
A bachelor’s degree with 5+ years of relevant experience
Programming skills (Python/R) or experience with analytics/automation tools such as Alteryx, Power BI and Power Automate
Demonstrated knowledge of one or more operational improvement frameworks, methodologies or toolkits such as Lean, Six Sigma or Business Process Reengineering.
Experience in taking risks and learning from failures
Outcome orientation, commitment to continuous improvement with a growth mindset
Strong relationship building, interpersonal and influencing skills to achieve stay aligned with key business partners
Ability to work in a fast-paced environment
Competencies
Leadership: You are a self-starter and are willing to challenge the status quo, try new things, and work independently
Information Gathering: You know how to creatively collect information from a wide variety of sources. You can take large amounts of information, narrow it down and identify the critical pieces
Analysis & Synthesis: You know how to analyze and synthesize information, you can provide fundamental business insights from the information that is not obvious to others and leads to actionable, improvement recommendations
Process Modeling: You have the ability to (or willingness to quickly learn how to) facilitate and document process mapping sessions that identify issues, foster creating innovative solutions and enable implementing future designs that significantly improve process quality
Problem Solving: You are comfortable with ambiguity and can simplify complex problems and provide creative, practical solutions
Communication: You communicate effectively to foster transparency and collaboration; you can build solid relationships with professionals within an organization and become a trusted business partner
Technical Proficiency: You also have a strong ability to learn new tools, applications, and systems quickly
Analytics and Insights
Collect and analyze quality and operational control data, synthesize findings; formulate and present recommendations
Producing actionable oversight reporting for leaders
Use standard methodologies to conduct root cause analysis, formulate cogent problem statements, and quantify opportunities
Process Improvement and Project Support
Create process maps that are a means to an end - realizing significant business results
Develop and revise processes, procedures, presentations and lessons learned ensuring final deliverables meet standards for order, clarity, conciseness, style and terminology
Assist management in implementing process improvements, developing implementation plans, preparing training materials, monitoring the implementation and recommending refinements
Professional Engagement
Continuously improving one’s own skills and competencies to become a respected partner across the organization: striving to always be better
Developing and maintaining relationships to foster alignment, collaboration and the sharing of best practices
Note: Fidelity will not provide immigration sponsorship for this position.
The Team
Fidelity Charitable is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all the charitable organization’s employees and supports all its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising
Certifications:
Category:
QualityMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.