Manager, REMS Advisor

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Job Summary:

This remote, field-based position is responsible for delivering best-in-class education and support for healthcare professionals. Leveraging data-driven insights, the role proactively engages with healthcare professionals to address educational needs, minimize administrative burden, and prevent patient access barriers related to REMS program requirements. Travel for this position will be required.

Responsibilities include, but are not limited to the following:

Education, Data Analysis, Outreach, and Stakeholder Engagement

• Facilitate education for healthcare professionals, including virtual tutorials and on-demand training, to ensure clear understanding of REMS program requirements and REMS portal navigation.
• Generate, analyze, and report healthcare professional certification trends and track overdue tasks to identify educational opportunities and proactively support compliance with the REMS program requirements.
• Reach out to healthcare professionals to address compliance issues, provide solutions, and share best practices for workflow improvement.
• Assist REMS Advisors in other territories, when feasible, to promote balanced workload across the team and ensure that all business needs are consistently met distribution across team members.
• Collaborate with cross-functional teams to address healthcare professionals’ inquiries regarding specific patient cases and to enhance their understanding of REMS program requirements
• Collect and analyze healthcare professional and patient feedback on REMS program processes, materials, and technologies; share actionable insights with leadership and relevant teams to optimize processes and REMS program requirements where feasible.
• Conduct regular review meetings with leadership to keep them informed and report on customer experience, program activities, and improvement opportunities.
• Partner with internal stakeholders (including patient advocacy, sales, training, and marketing teams) to gather insights and enhance program effectiveness.
• Identify and collaborate with REMS Advisor leadership, REMS Strategy and REMS IT to recommend technology enhancements to reduce administrative burden and facilitate more efficient processes for stakeholders.
• Rapidly identify, address and track stakeholder trends and complaints; propose practical solutions to improve experiences and outcomes.
• Deliver feedback on REMS system improvements and analytics tracking to inform ongoing technology development and business practices.
• Demonstrate understanding of and adherence to HIPAA regulations and company policies when handling Protected Health Information (PHI), ensuring patient confidentiality and data privacy at all times.

Additional Tasks

• Participate in User Acceptance Testing for REMS systems to ensure business functions support both internal and external stakeholders.
• Document all customer interactions using internal databases and team reporting tools.
• Maintain thorough understanding of applicable regulations and industry trends related to program implementation.
• Stay current on departmental operations, including SOPs, work practices, and technologies.
• Represent the department as a subject matter expert at industry meetings, FDA Inspections, BMS Audits and Investigations across all REMS programs
• Generate and maintain reports on activities, outcomes, and trends; provide scheduled and ad-hoc reports to leadership as needed.
• Mentor and support new team members to promote onboarding and ongoing development.
• Assist with crafting and/or reviewing departmental communications and general correspondences.
• Perform other responsibilities as assigned.

Qualifications:

• At least 5+ years’ pharmaceutical experience with 2+ years’ of focus on delivering training with specific experience in FDA REMS regulations. BS/BA/Associates’ degree is preferred, or equivalent combination of education, training, and experience.

Skills and Knowledge Required

• Exceptional written, verbal, and interpersonal communication skills, with a proven ability to build strong relationships and trust with customers and stakeholders.
• Demonstrated expertise in relationship-building, networking, and fostering collaborative partnerships.
• Skilled in engaging, creative communication and presentations; comfortable as an effective and enthusiastic speaker.
• Proficient with web-conferencing tools for virtual meetings and trainings.
• Strong analytical, troubleshooting, and problem-solving abilities, with adept use of Excel and PowerPoint to inform business decisions and deliver insights.
• Highly collaborative team player; able to work effectively with both internal and external stakeholders.
• Committed to confidentiality, integrity, and maintaining the highest ethical standards in all interactions.
• Motivated by a strong work ethic, a positive attitude, and a friendly, approachable demeanor.
• Flexible and adaptable; capable of balancing multiple projects and priorities in a dynamic environment.
• Willingness to travel up to 40% as needed.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Remote - United States - US: $105,820 - $128,225


The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.