Manager - Technology Operations Support

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Sr. DCI Technician is role responsible for leading and/or coordinating strategic and tactical activities required to support sophisticated data center infrastructure including “base building” critical systems and data processing specific components, networks and systems. Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and sophisticated problem solving requiring good judgment and quick action. Reports to DCI Director.

Responsibilities

• Perform advanced level forensics, fix, and performance testing in associated infrastructure field (power, systems, networks)
• Comprehend industry terminology, trends and standard methodologies related to the physical layers of facility infrastructure and/or data processing architecture
• Perform sophisticated system configuration, cabling architecture set-up, and long-range planning
• Craft, edit and approve detailed installation, maintenance and fixing procedures
• Apply expertise and experience to analyze various data center component and system configurations to optimize performance
• Examine failures for trends and causative factors, developing and/or performing corrective actions independently. Identify root cause of failure, risk assessment and mitigation plans
• Apply sophisticated data capture, supervising and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions
• Install equipment and terminate cables while working in proximity to hazardous electrical voltages
• Install, terminate and attach network cables without interrupting adjacent business-critical connections
• Raise data center availability risks to DCI leadership
• Deliver action recommendations in support of BAU and recovery operations
• Support leaders in developing, implementing and applying policy, standards and procedures
• Lead individuals or a team of highly skilled technicians performing sophisticated operations, data processing hardware installation projects, maintenance, fix and repair of electrical, mechanical systems and components.
• High level of ITSM and Change Systems and Controls supporting all Technology platforms
• Cross-train, mentor technicians and peers in relevant skills to support department succession planning and employee development
• Advanced knowledge in systems, storage, mainframe and carrier network infrastructure.
• External contact with suppliers of materials, equipment maintenance and contractor services. These are important in maintaining current knowledge of product and services that benefit Technology
• Act as subject matter authority and provide internal and external groups with centralized systems support and consultation in alignment with agreed upon service level agreements (SLAs)

Qualifications

• AAS, vocational, trade school education experience or equivalent in connected infrastructure field, e.g., electrical, electronics, mechanical, IT hardware, telecommunications and/or networks, BICSI Installer 2 certification.
• Demonstrated experience in Tier III-IV data center environments or equivalent
• Previous experience as a DCI Technician or equivalent
• Sophisticated knowledge of EIA/TIA cabling standards and standards.
• Ability to install and accurately perform cable testing/certification
• Certification - Equipment Manufacturers Factory or site-specific training
• Certification-Safety Training- OSHA 10, ARC Flash, Fork- lift and Arial lift
• Expertise in infrastructure or data processing-based systems and equipment, with shown analytical, problem solving and decision-making skills
• Solid grasp of Microsoft Office Suite desktop applications
• Ability to trend, graph, chart and compile data into specialized presentations
• Ability to effectively communicate complex data center subject matter to leadership and lay audiences

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​