Position Summary
The Medical Assistant Lead supports clinic operations by providing direct patient care while assisting in coordinating the daily activities of the medical assistant team. This role serves as a liaison between MAs and clinic leadership, guiding day-to-day workflow and supporting new and existing staff in delivering high-quality patient care. The MA Lead is responsible for maintaining clinical supplies, ensuring documentation accuracy, promoting team communication, and optimizing patient flow and experience, in accordance with OSHA/WISHA and other regulatory guidelines.
Schedule
Full-time, Monday - Friday from 8am - 5pm.
**Start and end time may flex slightly based on clinic need*
Key Duties and Responsibilities
The key duties and responsibilities of the MA Lead include, but are not limited to:
- Perform standard MA responsibilities including rooming patients, obtaining vitals, and assisting providers during exams and procedures
- Prepare, clean, and restock exam rooms; manage clinical supplies and instruments
- Document patient interactions accurately in the electronic medical record
- Assist with phone triage, follow-up calls, and patient communication as needed
- Ensure adherence to HIPAA and clinical safety protocols
- Act as a point of contact for MA peers, answering clinical workflow questions and offering guidance
- Support onboarding and peer training of new MAs
- Monitor daily MA task completion and help prioritize workload when needed
- Communicate workflow issues or staff needs to clinic leadership
- Foster a supportive, team-oriented environment by modeling professionalism and patient-centered care
- Assist in coordinating daily MA coverage and scheduling adjustments
- Participate in team huddles and act as liaison between MAs and management
- Help track supply needs and support inventory organization
Education/Experience
- High school graduate or equivalent
- Graduate of an accredited Medical Assistant Program preferred, but not required
- Current Washington State Medical Assistant Certification preferred, but not required (see above)
- 2+ years of experience as a Medical Assistant in a clinical setting required
- Experience supporting peers, training new staff, or coordinating workflow preferred
Knowledge, Skills and Abilities
- Basic knowledge of medical terminology and medications
- Familiarity with or working knowledge of Electronic Medical Records
- Basic computer knowledge and skills, including data entry
- Superior customer service skills
- Impeccable integrity
- Great interpersonal skills, demonstrating patience, compassion, empathy, and the ability to work well with all types of people
- Adherence to all safety, risk management and precautionary procedures, including consistent respect for confidentiality (HIPAA)
- Use time efficiently, with attention to quality, detail, accuracy, and completion
- Consistency, timeliness, and dependability
- Effective team membership, supporting and working with others to achieve common goals
- Ability to adapt to continuous change/flexibility
- Demonstrated ability to continuously learn
- Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision
- Clear oral and written communication skills
- Demonstrated aptitude to organize and prioritize work
- Critical thinking and problem-solving skills
- Skilled in coping with fast-paced, often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner
- Ability to guide, mentor, and support team members without direct supervisory authority
- Able to act as a point of contact for clinical and workflow questions within the MA team
- Shows initiative in identifying workflow issues and suggesting improvements
- Supports a team-based care environment and models professionalism and collaboration
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
JobFamily
CLINICAL_SUPPORT
PayType
Hourly
EmploymentIndicator
Full Time
HiringMinRate
24.46
HiringMaxRate
41.59