Medical Assistant-PACE-Hope Healthcare

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Schedule Monday-Friday 8am-5pm
Benefits Day 1


This position provides care to participants aged 55 and older in an adult day center and outpatient clinic setting following the regulations and guidelines established for PACE organizations.

Qualifications:
• High School Diploma or GED
• Current Certified Medical Assistant License
• BLS Certification
• One year of experience working with the frail elderly, long-term care population or end-of-life care preferred.
Competencies:
• Satisfactorily complete competency requirements for this position.
Skills and Knowledge

• Must possess excellent communication skills
• Must be organized and have excellent time management skills
• Proficient in Excel, Microsoft Office, Outlook, and electronic medical records
• Must possess strong sense of professionalism, good critical thinking, creativity, flexibility, and excellent problem-solving skills
• Must possess high ethical standards
• Must be comfortable in self-directed daily work
• Strong desire to work in a team-based model of care
Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities
• Regular collaboration with CNAs, nurses, medical providers, and other members of the interdisciplinary team to ensure patient's clinical care needs are met.

• Perform administrative duties including authorizing/scheduling appointments, coordinating transportation services, performing data entry, answering telephones, ordering supplies/stocking inventory.

• Coordinating with outside providers/consultants.
• Perform clinical duties including taking medical histories, obtaining vital signs/rooming patients, collecting and preparing laboratory specimens, and providing medications or immunizations as directed by a provider.

• Assist with transfers and scheduling of follow-up care
• Screen incoming calls for referral to physicians and practitioners

• Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.
• Supports and demonstrates effective and professional communication with patients and family members.

• Works collaboratively with the administrative and operations staff.
• Gathers patient data through interview and observation.

• Assists patients and families with preparation for examination.
• Assists the physician or NP during examination and procedures.

• Documents patient data, treatments, procedures, and patient education according to PACE specific policies.
• Assists the physician or NP by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation.

• Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.

• Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.

• Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.

• Practices the efficient use of supplies.

• Assists business office as needed with reception, scheduling

• Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider.

• Adheres and assures compliance with PACE specific policy, procedures, value statements and Commitment to
Excellent standards.

• Consistently demonstrates personal and patient safety practices and adherence to infection control standards outlined in PACE policies.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.