Position Summary: This is a great opportunity to work in a respected practice as a Medical Assistant. Successful candidate must always maintain a professional image and appearance and in all communications. Must be able to multi-task while maintaining good patient and staff relations.
Essential Job Functions: (Medical Assistant/Desk-Focused)
- Perform patient check-out following provider visits, ensuring all orders and follow-up instructions are addressed
- Schedule follow-up appointments, procedures, and return visits according to provider recommendations
- Order diagnostic tests, labs, and imaging as directed by providers
- Coordinate with imaging centers, laboratories, and outside facilities to ensure tests are scheduled correctly and meet provider specifications
- Verify that orders are complete, accurate, and comply with facility requirements
- Serve as a primary point of contact for patients via phone and electronic communication
- Answer incoming calls, assess patient needs, and provide accurate information or route calls to the appropriate staff or provider
- Assist patients with questions regarding appointments, test orders, instructions, and next steps in care
- Communicate effectively with providers and clinical staff to clarify orders and patient care plans
- Track test orders and follow up to ensure completion and receipt of results.
- Maintain accurate and timely documentation in the electronic health record (EHR)
- Maintain professionalism, confidentiality, and compliance with HIPAA and clinic policies
General Skills:
- Provide courteous and friendly service to all patient and contributes to a positive team-based work environment
- Solid interpersonal skills including strong verbal and written communication abilities
- Ability to work in a stressful environment reacting calmly and effectively in all situations
- Ability to work as a team player and able to cooperate and collaborate with others
Clinical Skills:
- Accurate vital signs: (blood pressure, pulse, temperature, height, weight)
- Infection Control: (PPE, hand washing, sharps containers, biohazard disposal)
- Equipment use and maintenance: (ophthalmoscope/otoscope, sat. monitor, thermometer)
- Giving injections
Additional Job Functions & Expectations
- Willingness and ability to be cross trained in multiple clinic roles to support overall operations
- Primary assignment will be Check-Out Medical Assistant duties but must have the ability to provide coverage for rooming Medical Assistant responsibilities when needed
- Ability to assist with front desk duties, including patient check-in and general administrative support, as required after training
- Adaptability to changing workflow demands in a fast-paced clinical environment
- Collaborative team member who supports coworkers to ensure continuity of patient care
Qualifications:
- Completion of and certification from an accredited Medical Assistant program/school
- Current CPR certification or obtain within 4 months of hire.
- Working knowledge of medical terminology
- Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally.
- Ability to stand and sit for prolonged periods of time.
- Previous experience preferred.
Hours: 8 a.m. to 5 p.m. Monday – Thursday and 8 a.m. to 12 noon on Friday
Additional Notes: Must be willing to travel to Mesquite with other staff 2 times a month for clinic.