Mgr Customer Service (Cust Experience Front Ln )

Job ID 16384 Department Cust Experience Front Ln (10000048) Union Classification Non Union Type Full Time - Salaried # of Openings 1 Job Location Everett, Washington (US-WA) Closing Date 05/30/2025 Salary/Wage $143,528.00 - $179,410.00 annually

Details

To help us better understand your interest and qualifications for the Manager of Customer Service role on Team PUD, we highly recommend including a Cover Letter with your Application.

Please note this role requires at least two (2) days a week in the office.

Job Definition

Responsible for supervising employees, providing them positive and constructive feedback, and overseeing business operations to ensure compliance and excellent customer experience delivered through all channels

Experience/Education

Minimum Education and Experience:

• Bachelor’s Degree in Business or Public Administration, or related field, AND
• Two (2) years of progressively more responsible experience in a Customer Service Department;

OR

• Six (6) years of progressively more responsible experience in a Customer Service Department.

You can find the full job description for this position, including accountabilities, required skills and abilities, and physical and mental demands and working conditions, on the following pages: Manager, Customer Service.

Benefits

In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison hardware, basic life insurance, long-term disability, accidental death and dismemberment, voluntary term life, and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit www.snopud.com/benefitoverview

Snohomish County PUD #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.

Our Values

We hold ourselves and every member of Team PUD to high standards.

Every day we SAFEGUARD what matters, putting employee and community safety first.

We have INTEGRITY. We are a TEAM.
We SERVE with pride, RISE to challenges.
We choose to INCLUDE all, SEEK growth, and be BOLD.

Nearest Major Market: Seattle
Nearest Secondary Market: Everett
Job Segment: Customer Service