Mgr II, Ecommerce Account Growth

InComm


Mgr II, Ecommerce Account Growth

US-GA-

Job ID: 2026-20619
Type: Full-Time
# of Openings: 1
Category: Sales/Account Management
InComm Payments

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Responsibilities

Account Ownership & Revenue Growth

• Own a portfolio of strategic client accounts and serve as the primary point of contact for day-to-day support and strategic account planning.
• Drive revenue growth across managed accounts by identifying opportunities for product expansion, promotional campaigns, and program enhancements.
• Expand adoption of physical and digital gift card products within existing accounts.
• Build strong relationships with key client stakeholders and decision-makers.
• Conduct quarterly business reviews with top accounts to present performance insights and identify growth opportunities.
• Identify trends and opportunities within account data to support strategic sales expansion.
• Utilize Salesforce CRM to manage inbound leads, track account opportunities, and collaborate with Marketing to ensure effective lead follow-up, conversion, and visibility into pipeline and revenue generated through IIShop initiatives

Cross-Functional Collaboration

• Build and strengthen relationships with internal stakeholders across sales, marketing, product, operations, and technology teams.
• Partner closely with the Marketing Manager II to align account insights with marketing campaigns designed to drive IIShop engagement and sales.
• Collaborate on marketing-driven promotions, seasonal campaigns, and growth initiatives that increase IIShop usage among existing and prospective clients.
• Work with marketing to identify opportunities for co-marketing programs, case studies, and promotional campaigns that showcase successful IIShop programs.
• Collaborate with product management and development teams to support ongoing enhancements to the IIShop platform and B2B solution.
• Advocate internally on behalf of clients to ensure their needs and feedback inform product and service improvements.
• Partner with internal operations teams to ensure successful account launches and ongoing program execution.

Client Success & Program Execution

• Manage initial and ongoing account launches and onboarding for IIShop clients.
• Ensure successful implementation of programs and ongoing client engagement.
• Serve as the escalation point for customer issues and ensure timely resolution.
• Consistently manage client expectations while ensuring delivery of the highest level of service.
• Conduct regular client calls (weekly, monthly, or quarterly depending on account tier).

Team Leadership & Development

• Manage a team of 3–5 Account Managers and Associate Account Managers (subject to change based on business needs).
• Provide mentorship, coaching, and professional development opportunities for team members.
• Create and execute professional development plans for direct reports.
• Serve as a motivator and leader for a highly experienced and tenured team.
• Provide strategic guidance to the broader account management team on client growth initiatives.

Strategic Analysis & Reporting

• Monitor account performance, sales trends, and margin performance across managed accounts.
• Identify opportunities for brand expansion, product optimization, and underperforming brand improvements.
• Conduct sales analysis to identify trends and growth opportunities across accounts.
• Track introduction and performance of new brands, digital products, and strategic categories.
• Provide regular reporting and updates to the Director of Account Management and Sales leadership.

Operational & Administrative Tasks

• Manage pricing schedules and contract terms for each account.

• Support contract evaluation and tracking including renewals, exclusivity, and termination provisions.
• Oversee internal operational processes including submission and management of operations and development tickets.
• Partner with internal gift card and operations teams to ensure all approvals follow existing InComm processes.

Qualifications

• BA/BS or 8+ years account management experience.
• A strong record of achievement, client retention and growth
• Experience managing medium to large national accounts in a technology or software company preferred.
• Experience recruiting, developing and coaching direct reports to achieve maximum potential with department goals as well as conducting performance reviews
• Comfortable learning new technology/product lines in a highly innovative environment and training direct reports
• Superior relationship management skills including ability to engage in strategic conversations with all levels of management
• Proven ability to create and implement strategic plans
• Strong interpersonal skills, flexibility, and customer service orientation.
• Strong time management skills
• Proven ability and desire to consistently handle and prioritize multiple tasks across multiple clients and generally manage a heavy workload while meeting deadlines
• Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible.
• Demonstrated leadership in a team environment
• Ability to work independently and in a team environment
• Aptitude for thinking and acting on a strategic and tactical level
• Excellent presentation and negotiation skills
• Communicate effectively with business professionals.
• Creation of reports and presentations.
• Ability to sort, check, count, verify, and analyze numbers and reports.
• Skill to resolve difficult or stressful customer service issues.
• Proficient in Microsoft Office and other computer skills.
• Preparation of routine administrative paperwork.
• Knowledge of gift card products and fulfillment a plus

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III

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