Microsoft Support Specialist

The Microsoft support specialist provides end user support for a large scale Microsoft SharePoint, Teams, Power Platform solutions. Responsibilities include:

• Receive customer requests via email, application and phone and perform data entry to ticketing system
• Provision accounts, manage permission and address user training needs
• Provide end-user software troubleshooting support
• Provide phone support for local and field users
• Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Maintain current knowledge of relevant technologies as assigned
• Update standard operating procedure and knowledge base articles
• May require occasional travel to provide on-site technical support.

The projected compensation range for this position is $75K - $95K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.

• Bachelors Degree or equivalent experience
• A minimum of 2 years of experience providing help desk / customer service support for enterprise systems, preferrably Microsoft based systems
• Experience using the Microsoft Office Suite of applications
• Excellent customer service and communications skills
• Critical thinking, complex problem solving, and judgment and decision making ability
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
• Must be able to obtain and maintain a federal government public trust clearance
• Must be able to work full-time at the client site in Washington, DC
• Must be a US Citizen

• Active federal government public trust clearance